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Hello All,
I am not sure whether this is even the right forum. Please pardon my ignorance, if it is so.
For last two weeks, wi-fi has not been working on my windows 8 machine. Wi-Fi switch is a software based switch on my machine. It is ON when I start the machine. But it does not list any wi-fi networks (I know the existence of the networks as I am successfully getting connected to those networks using my other devices). If I switch off the wi-fi, I cannot turn it on unless I restart the machine. The problem persists in my house as well as my office. We don't have any technical person in the office as I work for an NGO.
I don't know whether it is the windows update or installing Intel PRO wireless suite.
Here are the things I have tried:
- Uninstalling PRO wireless software
- Rolling back to previous version of the driver
- Uninstalling the device using device manager
- Just updating the driver to the latest version from Intel's website
- Uninstalled all the windows updates of last two weeks
- Changing the power setting to keep the wi-fi on and under maximum performance
I don't know how to solve this problem. I am using wired connection for last two weeks.
My machine is - http://www.amazon.com/Computer-Corp-GT60-0NC-004US-9S7-16F311-004/dp/B007Y27NX4/ref=sr_1_7?ie=UTF8&qid=1375254732&sr=8-7&keywords=msi+gt60 MSI Computer Corp. Notebook GT60 0NC-004US;9S7-16F311-004 15.6-Inch Laptop
Operating System: Window 8 Pro 64 bit
Wi-Fi Card: Intel Centrino Wireless-N 2230
Here is the result of my ipconfig /all:
---------------------------------------
C:\Users\SharadaPrasad>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : CSP_MSI_PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Killer e2200 Gigabit Ethernet Controller
(NDIS 6.30)
Physical Address. . . . . . . . . : 8C-89-A5-02-16-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3df0:b05b:68c7:6950%21(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.11.15(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 31, 2013 11:04:00 AM
Lease Expires . . . . . . . . . . : Saturday, August 3, 2013 11:04:00 AM
Default Gateway . . . . . . . . . : 192.168.11.1
DHCP Server . . . . . . . . . . . : 192.168.11.1
DHCPv6 IAID . . . . . . . . . . . : 546081189
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-87-CD-10-8C-89-A5-02-16-10
DNS Servers . . . . . . . . . . . : 202.79.32.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:181f:e73:3f57:f4f0(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::181f:e73:3f57:f4f0%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{D1E1C782-AF1C-483A-B427-19B83276C577}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter # 6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
-----------
Any help will be highly appreciated.
Thanks and Regards,
Sharada Prasad
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Hello Sharada Prasad,
The information you provided seems to indicate the Wi-Fi radio switch is off. Your system may also have a hardware switch or key combination besides the software switch (apparently Fn+F8 based on the function key guide http://www.msimobile.com/level3_productpage.aspx?id=356 http://www.msimobile.com/level3_productpage.aspx?id=356).
Please contact your system manufacturer for further assistance if needed.
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I have the same problem with a new (8/17/13 purchase) HP Envy 15.6" TouchSmart machine. How do we fix this or does the whole machine have to go back?
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