Stale Data message in 'Intel Driver & Support Assistant'

[Spaceman1962]

Hello All,

System starts normally, and functions as far as I am able to tell, web surfing, online games etc.

However, I get a message stating there was no internet connection at startup and using cached data.

Any suggestions? Thanks.

Oh IDSA reports WiFi up to date and ok.

[Jean_Intel]

Hello Spaceman1962,

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• You can use your system without any inconvenience, but you receive an error message at start-up mentioning there is no internet connection, is it correct?
• When did the issue start?
• Provide me a screenshot of the error message.
• Are you using a wireless o wired connection?
• What adapter model do you have?
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

Best regards, 

Jean O.  

Intel Customer Support Technician

[Spaceman1962]

Hello Jean,

Thanks for the response.

I only get the message when I use the 'Intel Driver & Support Assistant' as follows.

My system from when bought contains;

ASUS ROG Z590-F Gaming WiFi
Samsung 1TB 970 EVO PLUS
Corsair RM1000X PSU
8TB Seagate 3.5 BARRACUDA HDD
EVGA 3080 XC3 Ultra BK
2x16GB Corsair Vengance DDR4 3200C16
Intel CORE I7-11700K s1200

Plus a USB 3 card I added later, the make of which I can't recall, but which was installed long before this issue, so don't believe it would be the cause but I defer to your better knowledge.

I do and have always connected using WiFi as my Modem/Router is in another room out of reach of any cable I currently own.

Hope this answers your questions.

Many thanks.

Rob Ward

[Jean_Intel]

Hello Spaceman1962,

Thanks for your response.

I would like to know if the error message you receive comes from the Intel DSA application, or if it is another software you use. 

Also, shared with me the Intel DSA logs. The files and logs in these Intel® DSA folders provide information on all the changes that happen during updates, scans, and initialization of the Intel® DSA. If experiencing issues with scanning of Intel® DSA, our developers will need these folders to help root cause and resolve the issue:

• Open Intel® DSA on the browser of your preference.
• Go to Settings.
• Find the Folder Location field.
• Click on the hyperlink of the location.
• Select the three folders shown and then, right-click.
• Click on Send to.
• Click on the Compressed (zipped) folder.
• Save it in the desired location.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Spaceman1962]

Hello Jean,

The error is from Intel DSA.

The attached zip file contains 2 of the folders, when I selected compressed I got an error saying it couldn't include an empty folder.

I checked, and the folder 'Downloads' is indeed empty.

Thanks

Rob Ward

[Jean_Intel]

Hello Spaceman1962,

Thank you for the information provided.  

I will proceed to further investigate this matter, I will post back soon with more details. 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Spaceman1962, 

Thanks for waiting for a response.

Since the Intel® DSA software is not working correctly, try the following:

• Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
• Download and install the latest Intel® DSA version

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Spaceman1962, 

Before you uninstall the Intel® DSA, you should try clicking the "Refresh Results" in the IDSA menu.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Spaceman1962 · Accepted solution]

Hello Jean,

I had previously tried the 'repair' option to no avail, so took your advice and did a full re-install.

All working fine again, many thanks.

Have a good day.

Rob Ward

[Jean_Intel]

Hello Spaceman1962,

I am glad to know you found a solution, since the thread is solved I will close it now.
Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,
Jean O.
Intel Customer Support Technician