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Wi-Fi 6 AX201 Code 10 & Code 43 after recent Windows update

Andrew_R
Beginner
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My wireless adaptor has been intermittently working since the most recent update. I have installed the newest drivers and nothing seems to fix it. It will work for a while and then fail. 

It's an Asus Tuf Gaming F15 laptop. 

The failure seems to be around the Netwtw10 service. 

 

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n_scott_pearson
Super User
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I suggest first that you try doing a clean install of the latest versions of the Wireless and Bluetooth driver packages provided by Intel. If that doesn't work, try doing a clean install of the latest versions of the packages provided by Asus.

Here is the general process for performing a Clean Install: 

  1. If you haven't already, download - but do not install just yet - the desired Bluetooth and WiFi driver packages for your adapter. Here are links for downloading the latest packages from Intel: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Wi-Fi 6 AX201 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional but recommended) Clear each of your browsers' cache.
  12. Install the Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

Hope this helps,

...S

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