System crashes after sleep due to Intel® Connectivity Performance Suite (ICPS)

[Swodniw]

Hello,

I’d like to report a recurring issue I experienced with my Windows 11 laptop (Intel Wi-Fi 6E AX211). Every time I put the system to sleep — whether manually or automatically — it would enter sleep mode briefly, then crash or shut down completely after a few minutes. I had to press the power button to restart, and the Event Viewer consistently showed Kernel-Power (ID 41) and EventLog (ID 6008) errors indicating unexpected shutdowns.

After extensive troubleshooting, I discovered that the issue was caused by the Intel® Connectivity Performance Suite (ICPS) and Intel® Connectivity Manager (ICM). Once I uninstalled both programs, the sleep function began working perfectly, even after 10–20 minutes, the system remains in sleep mode without crashing.

I believe these Intel utilities interfere with Modern Standby or power management, possibly by keeping network services active during sleep. I recommend investigating compatibility between ICPS/ICM and Intel AX211 drivers under Windows 11.

Let me know if you need logs or further details — I’d be happy to help.

Thanks!

[Mike_Intel]

Hello Swodniw,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the brand and model of the system?
2. When did you start having this issue?
3. Did you change any settings before the issue started?
4. Please send the logs or dump files that you have.
5. Please help generate the SSU logs of your system for me to review the hardware and the installed drivers. Kindly refer to the link below for the steps.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician