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ROvch
Beginner
524 Views

The problem with the Wi-Fi adapter and its driver 21.30.3.2

There is a Wi-fi adapter ac9560, updated drivers to version 21.30.3.2. Now after turning off Wi-Fi it is difficult to turn it on, you have to wait about a minute. Everything was fine on the parsimonious version. Is it an adapter breakdown or driver?

P.S Rolled back to the previous version, everything works fine

0 Kudos
9 Replies
AlHill
Super User
208 Views

On what device?

On what operating system and version?

 

Doc

 

LeonWaksman
Super User
208 Views

Did you updated both drivers for this card? The Bluetooth: https://downloadcenter.intel.com/download/29004/Intel-Wireless-Bluetooth-for-Windows-10?product=9944... and the WiFi https://downloadcenter.intel.com/download/29003/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

If not, first install the Bluetooth driver.

I would try also clean installation - first uninstalling both drivers in Networks Adapters category of Device Manager (check the Delete option). Then disconnecting the internet and reboot your computer. Install the new drivers and reconnect the internet.

Leon

 

ROvch
Beginner
208 Views

Lenovo legion y540 81sx. Windows 10

ROvch
Beginner
208 Views

Updated two at once and tried a clean install

AlHill
Super User
208 Views

What version of W10? 1903?

 

Did the ac9560 come with your lenovo laptop, or did you add it yourself?

 

Doc

ROvch
Beginner
208 Views

1903 18362.388. Yes it's complete

 

LeonWaksman
Super User
208 Views

 

.

  1. "Updated two at once and tried a clean install" and the still the connection to WiFi is slow?
  2. If the answer to above is yes, try the following: Open Windows settings, Network & Internet >Wi Fi > Manage known networks (on R.H. panel). Click on each network and then on Forget.
  3. Go back to WiFi and click on Show available networks (WiFi should be ON) and connect to your network again.

 

Leon

AndrewG_Intel
Moderator
208 Views

Hello ROvch,

 

Thank you for posting on the Intel® communities.

 

I would like to know if you were able to try the last steps recommended by LWAKSMAN.

If you need further assistance, please let us know. We will be glad to assist you.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
208 Views

Hello ROvch,

 

Since we have not heard back from you, we will close this inquiry. If you need further assistance, please feel free to post a new question.

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel