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Trouble with wireless network adapter - Dual Band Wireless AC 8265

Adarsh_
Beginner
297 Views

While I'm using my laptop all of a sudden my wifi network gets disconnected  requires to reset network adapter with windows troubleshoot to solve this but  after a couple minutes or so this problem happens again and again. All my drivers and windows is up to date. I'm using Asus Vivobook X505za laptop.

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3 Replies
AndrewG_Intel
Moderator
278 Views

Hello @Adarsh

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?


1- Are you having issues with Wi-Fi only or with Bluetooth too (both)?

2- When did it start to happen? Did it work fine before at any time? Is this a new computer? Please provide details.

3- If this worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?

4- Is the Intel® Dual Band Wireless-AC 8265 the original wireless adapter that came pre-installed in your system or did you install/integrate it on the computer?


5- Is there any error message when the issue happens? Do you see any error code or error message under Device Manager >> Network Adapters >> Intel® Wireless Adapter >> Properties?

6- Have you checked if this issue happens testing only the computer and the router? (no other wireless devices connected to the wireless network during this test). Have you tested with different networks/routers? Have you rebooted your access point, router, modem?


7- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.
  • To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
257 Views

Hello Adarsh

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
243 Views

Hello Adarsh

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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