Update not working

[Ukfun]

Hi, I received notification of 2 new update. When lunching the update I am requested to restart my pc for the update to take place. I restarted my PC as requested but the update do not take place. Any help on this will be much appreciated. Thank you 

 

[AlHill]

So the Intel customer support technicians can have more information about your system, download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Success breeds complacency. Complacency breeds failure. (Andy Grove)]

[Ukfun]

Hi, please find text file as requested. Thank you

[LohithG · Accepted solution]

Hey @Ukfun ,

Thanks for reaching out and providing such detailed system information that is really helpful!

Looking at your SSU output, here's what I can see:

Detail	Info
Adapter	Intel® Wi-Fi 6E AX211 160MHz
Current Driver Version	24.60.0.3
Driver Date	11/06/2026
Latest Available Version	24.70.0
System	ERAZER 16 X1

 

What's Happening?

The Intel® Driver & Support Assistant (DSA) is detecting that your Wi-Fi and Bluetooth drivers need to be updated to the latest 24.70.0 package, but the update isn't completing successfully even after the restart.

Recommended Steps to Fix This:

Option 1 - Check ERAZER's Website First (Recommended)

Since this is an ERAZER 16 X1 laptop, I always recommend checking the manufacturer's support page for driver updates first, as OEM-customized drivers are specifically validated for your system.

• Visit the ERAZER support website and search for your model ERAZER 16 X1 (SKU: ML-210015)
• Look for the latest Wi-Fi and Bluetooth driver updates
• Download and install them, then restart when prompted

Option 2 - Manual Driver Installation via Intel

If no OEM driver update is available from ERAZER, you can install directly from Intel:

• Uninstall the current driver:
  • Open Device Manager → Expand Network Adapters
  • Right-click Intel® Wi-Fi 6E AX211 160MHz → Uninstall device
  • Check "Delete the driver software for this device"
  • Restart your PC
• Download the latest 24.70.0 driver package directly from:  Intel® Wireless Wi-Fi Drivers for Windows® 10 and 11
• Run the installer and follow the on-screen instructions
• Restart your PC when prompted.

Option 3 - Re-run Intel DSA as Administrator

• Close the Intel DSA completely
• Right-click the Intel DSA shortcut → Run as Administrator
• Try installing the updates again

Please let me know which option worked for you, or if you run into any issues along the way. I am happy to help further.

[Ukfun]

Thank you so much for your assistance - All sorted now.

[LohithG]

Hi @Ukfun ,

That is great news really glad to hear everything is sorted now. Thank you for taking the time to test it out, report back, and for accepting the post as the solution, it is much appreciated.

Just a quick note this thread will no longer be monitored going forward, so if you run into any further issues or have any other questions in the future, please do not hesitate to open a new thread and I will be happy to help.

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