WIFI ICON

[MARIK1995]

Hey guys, I noticed something about an icon change to my WIFI connection, is this a new update or do I need to do something to revert it back to normal. Here's an image for reference. Thank you for your answers.

PS. Originally my WI-FI icon looks like the one  you're seeing on the upper left part of the screen but the one on the lower right indicates like a computer with a cable icon (which does not look like a Wi-Fi connection to me). And I am not inserting any LAN cable at all except with my headset and mouse connected to my laptop.

[n_scott_pearson]

Switching between Wired and Wireless works as it should for me; I see correct icons being displayed.

What is your environment? Please download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[Catulpos_Intel]

Hello Marik1995,

Thank you for posting in Intel Communities.

I will be asking you a series of questions as well so we could provide you with an accurate recommendation.

• When did you first observe this issue?
• Do you recall any software updates before this issue happened?
• Are you connected to a VPN since it also shows that icon when you are connected to it.
• Does this issue happen on both home and office settings?
• Also, please provide SSU logs as indicate by your fellow community member so we could take a thorough look on your system.

Looking forward to your reply.

Best regards,

JCatulpos

Intel Customer Support Technician 

[Mike_Intel]

Hello Marik1995,

I hope this message finds you well. 

I am just making a follow up on the following information for us to further check this issue.

• When did you first observe this issue?
• Do you recall any software updates before this issue happened?
• Are you connected to a VPN since it also shows that icon when you are connected to it.
• Does this issue happen on both home and office settings?
• Also, please provide SSU logs as indicate by your fellow community member so we could take a thorough look on your system.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[ACarmona_Intel]

Hello MARIK1995,

We are checking in with you on the wireless issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician