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Beginner
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WIFI ISSUE

Hi,

Further the last update of the pilote, I have no more my WIFI detected. The wifi card is Intel AC 9560 and the pilote version is 22.0.0.6.

By investigating on this update,  I found the event in the attached file. I think a error occured during this update.  Then if someone can help me to recover my wifi connexion, it would be great.

Thanks for your help.

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Moderator
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Hello JM1,

Thank you for posting on the Intel® communities.  

To better assist you I would appreciate if you could confirm the following information:

  • How did you update the wireless driver? Did you use any utility/software to do so?
  • What was the previous driver installed in the computer?
  • Do you get any error in device manager? If so, please provide error code number.
  • Is the Bluetooth connectivity affected as well?


To gather more information about your system please run the following tool and attach the reports generated.   

    

Intel® System Support Utility (Intel® SSU) Download link 

  

1.Open the application and click on "Scan" to see the system and device information. 

2.By default, Intel® SSU will take you to the "Summary View".   

3.Click on the menu where it says "Summary" to change to "Detailed View".   

4.To save your scan, click on "Next", then "Save".   


Esteban D.

Intel Technical Support Technician  


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