WIFI Issue - ROG STRIX Z790-F GAMING WIFI II- WIFI 7

[PRROY]

I am writing to report a recurring issue with the Wi-Fi connectivity on my  computer.

Motherboard: ROG STRIX Z790-F GAMING WIFI II- WIFI 7

The main issue is that Wi-Fi networks do not always appear in the available networks list, and when I manage to connect to a network, the speed is significantly slower compared to other laptops connected to the same network.

I have attempted to resolve the issue myself by updating the Wi-Fi drivers, uninstalling and reinstalling them, and performing a network reset, but none of these steps have worked.

I kindly request your assistance in resolving this issue, and if possible, could you provide insights into what might be causing the difference in Wi-Fi performance?

Thank you in advance for your help.

Best regards,

Pierre Roy

[RandyT_Intel]

Hi PRROY, 

Thank you for reaching out to Intel Customer Support. To help us isolate and diagnose the issue you’re experiencing with your Wi-Fi, I need to gather some additional information. Could you please provide answers to the following questions: 

1. Is this a new computer? If so, have you checked with your system manufacturer for validated drivers or support on known issues related to the symptoms experienced? 
2. What WIFI adapter model do you have? Can you please run the System Support Utility (SSU) and share the logs with me? 
3. What OS version are you using?
4. Any error message you see or observed in the Device manager or system tray/Wi-Fi icon?
5. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently? 
6. Have you checked the antenna if properly seated and there are no obstructions on the area that might cause interference?
7. How did you perform the Wi-Fi driver update and where did you get those drivers you used?

To help you identify your wireless adapter, please refer to this Intel support article which provides detailed instructions. 

Identify Your Intel® Wireless Adapter and Wi-Fi Driver Version 

I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi PRROY, 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi PRROY, 

 Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician