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DRowe
Beginner
976 Views

Wake on Bluetooth with AC 3165?

Is it possible to enable this Bluetooth card to wake up the PC? I go to my device manager, then to Bluetooth, then to Intel(R) Wireless Bluetooth(R) and click properties. From there, I go to power management, and the "Allow this device to wake the computer" setting is grayed out and I can't check it. How can I make this option available? I'm on Windows 10 Home Edition.

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2 Replies
idata
Community Manager
77 Views

Hello theplasticbling

 

 

Thank you for posting in the Intel® community.

 

 

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
What is the brand and model of your system?

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
77 Views

Hi theplasticbling,

 

Since the "Allow this device to wake the computer" field is grayed out, it's possible that this may be disabled from within your BIOS, which takes precedence over your OS. It may be important to point out that while your wireless adapter works through the PCIe Bus, the Bluetooth* module on your adapter communicates through your computer's USB. You may need to check your BIOS for an "Enable USB Wake" type setting, which may be currently disabled.

Our recommendation in this case will be to contact your computer manufacturer (OEM), as they're the only ones who may be able to provide you with a more definitive response, and hopefully should be willing to point you towards the correct BIOS settings in order to resolve your problem.

All the best,

 

 

-Chris
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