Why is Intel Connectivity Performance Suite (ICPS) in computer when this is not supported by the PC

[Raito]

Hello!

Sent in a ticket for this back in december, but from a delayed response from our part I will be sending this again REF:
Why is Intel Connectivity Performance Suite (ICPS) in computer when this is not supported by the PC - Intel Community

we have one user that experienced that this popup window shows up everytime he starts up his HP ZBook Firefly 16 inch G11 Workstation PC (Screenshot)

The translation basically says that the Intel Connectivity Performance Suite cannot run with the current configuration. We have uninstalled this manually from his computer.

The end user needs some answer why this program is installed in his computer at the first place when this is incompatible with his device and concerns about security hole when it comes automatic updates from Windows update & HP Support assistant. Is this possible to get a written info about this so that we are reassured that this is not going to be security hole?

I have uploaded the report file as an attachment as asked from the previous case

[RandyT_Intel]

Hi @Raito,

Thank you for posting here in community. Please note that this is an OEM device, Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system. While Intel provides clear licensing guidelines and compatibility requirements for ICPS, we cannot directly control what software OEMs choose to pre-install on their systems. However, Intel actively works with OEM partners through proper licensing channels and technical documentation to ensure appropriate implementation of our connectivity solutions.

To address your inquiry, please refer to this article, which provides explanations and steps to resolve the error message. If the issue persists, you will need to contact HP for compatibility validation and clarification on why this software was pre-installed out of the box if it is not supported, as we maintain our stance on this matter. : Intel® Connectivity Performance Suite System Compatibility

Best regard,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Raito,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action. 

Looking forward to your update. 

Best regard,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Raito,

You may try downloading the OEM version here and let me know if there's any difference.

Best regard,

Randy T.

Intel Customer Support Technician

[Raito]

Hello Randy!

Thank you for the answer and for the help so far!

The end users just wanted some answer about how safe is it to get some automatic updates from the OEM+the producer of the computer itself, as he was a bit worried around the security about this. I think the installation of the program is not necessary anymore. 

Just need some reassurance around this so that the end user feels secured about these auto updates

[JedG_Intel]

Hello Raito,

Thank you for clarifying the concern, and I completely understand that your users are simply being cautious.

To clarify, the Intel® Connectivity Performance Suite is safe to download and use as long as it is obtained directly from the official Intel website or from the system manufacturer’s website. Software downloaded from these trusted sources undergoes proper validation and security checks.

That said, since this software is no longer required, users may choose not to install it. If there are questions or concerns about automatic updates or why the software is being offered or installed, we recommend contacting the system manufacturer directly. They can provide more specific guidance on how updates are managed for their systems

If you have other questions, please let us know.

Best regards

Jed G.

Intel Customer Support Technician

[VonM_Intel]

Hello Raito,

Have you had a chance to review my previous response? I would like to check in with you to confirm whether your initial concern has already been addressed or if you are still experiencing the same issue. Additionally, please let us know if you have any other questions or concerns that you would like us to assist you with. Please let us know if you require any further assistance. I'm here to help.

Best regards

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Raito,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards

Von M.

Intel Customer Support Technician