Wi-Fi 6 AX200 160MHz -5GHz: connected, no internet secured

[Cambes]

Hi all.

Here looking for help after 48 caos, my WIFI addapter was working fine until sudently stop working showing Internet Connected Not Secured, after test different workarounds, router reset and event windows reinstallation,  I finally found that it only happends with 5Ghz Band, connected to 2.4 GHz works fine.

I have tested with Drivers 22.60.0.6, 22.50.x, 22.40.x with same results

Any clue or suggestion on this?

[Cambes]

I think there I have found the issue with new drivers, old version in other PC with same adapter works fine (21.1.x) but there is no option to donwload this legacy driver

[Alberto_R_Intel]

Cambes, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

The wireless card, did you purchased it separately or did it came installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Cambes]

Hi Alberto, here my answers

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

Gigabyte X470 Ultra Gramming-CF

If this is a laptop, what is the model of it?

Desktop PC

What is the model of the Router? 

Asus RT-AX56U

Is this a new computer?

No, 2 years OLD

Was it working fine before?

YES, still works connecting to 2.4 Mhz band of  router, did not working on 5.0 Ghz band

When did the issue start?

When Intel Drivers for WIFI and Bluethooth gets updated to version 22.60.0.6, same with version 22.60.2.2

Did you make any recent hardware/software changes?

NO

The wireless card, did you purchased it separately or did it came installed on the computer?

Separately

Which Windows* version are you using?

Windows 10 21H1

Does the problem happen at home or in the work environment?

Home

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

[Alberto_R_Intel]

Hello Cambes, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel · Accepted solution]

Hi Cambes, Thank you very much for providing that information and the SSU report.

Based on the SSU information, the wireless driver version currently installed on your system is 22.60.0.6, where did you get that driver from?

Just to let you know, we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform. 

I looked in Gigabyte's website and unfortunately, they do no have wireless drivers available:

https://www.gigabyte.com/Motherboard/X470-AORUS-ULTRA-GAMING-rev-10/support#support-dl-driver-audio

So, even though you mentioned that you already tested driver version 22.50.x, to make sure, what we can try in this case will be a clean installation of Intel® generic wireless driver version 22.50.1.1 following the instructions in the link below:

https://downloadcenter.intel.com/download/30434/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-gigabit-products.html

Additionally, we recommend to get in contact directly with Gigabyte to make sure the latest BIOS version is currently installed in your platform or to gather the instructions on how to do that:

https://www.gigabyte.com/Support

Regards,

Albert R.

Intel Customer Support Technician

[Cambes]

Thank you for your efforts, I not quiote sure what is happening with my WiFi card, drivers comes from Windows Updates (Optional) I accept them and now I cant downgrade, each time I want to install legacy onces propmts a warning about cant uses legacy drivers and keeps new version installed.

I will leave the card wotking on Band 2.4 Ghz and wait till new drivers are realesed and keep testing.

Thank you again.

[n_scott_pearson]

Not necessarily true @Cambes; if you do a clean install, you should be able to return to these previous versions(s).

Here is the full and proper process for performing a clean WLAN Install: 

1. If you haven't already, download - but do not install just yet - the Bluetooth and WiFi drivers you desire to install for your adapter. Here are links to the latest drivers if you need them: https://downloadcenter.intel.com/download/30434 and https://downloadcenter.intel.com/download/30515.
2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
4. Uninstall each instance of Intel PROSet/Wireless Software and Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
5. Manually reboot your computer, keeping Internet access disabled throughout.
6. From the Device Manager applet, check under Network Adapters for an entry for Intel Wi-Fi 6 AX200. If none, go to Step 9.
7. Right click on the entry for Intel Wi-Fi 6 AX200 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
8. Go back to Step 5.
9. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
10. (Optional but recommended) Clear each of your browsers' cache.
11. Install the Bluetooth driver package (rule: always do Bluetooth first).
12. Install the Wireless driver package.
13. Manually shutdown and reboot your computer.
14. Enable Internet access.
15. Test.

Hope this helps (it's certainly better stated and more complete than the Intel instructions),

...S

[Cambes]

Hi @Alberto_R_Intel Roberto & @n_scott_pearson n_scott

After driving in circles with this issue in my head, I think already figure out a workaround, long short story:

Install Merlin Firmware to my ASUS Router
Assign the 20 Mhz to Band 2.4 channel
Assign the 40 Mhz Band to 5.0 channel
Disable to use 80 Mhz Band

Now all connects fine without problems, still not quite sure if this will impacts the performance into my local network, I'm not familiar with these settings at all, but it is finally wortking for now.

Thanks

[Alberto_R_Intel]

Hi Cambes, Thank you very much for sharing those results.

Perfect, excellent, it is great to hear that the problem got fixed after trying the steps below and after that, the wireless connection and the Internet service are now working properly on the 5GHz band:  

Install Merlin Firmware to my ASUS Router

Assign the 20 Mhz to Band 2.4 channel

Assign the 40 Mhz Band to 5.0 channel

Disable to use 80 Mhz Band

Thank you very much also for sharing the solution in the Intel® forums, we are sure it will be very helpful and useful for all the peers viewing this thread.

Any other inquires, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

[n_scott_pearson]

Of course, none of this should have been necessary. Intel needs to fix the drivers and firmware so that this works seamlessly with default settings.

Just saying,

...S