WiFi/BT has no function after installing ubuntu 22.04(Model:INTEL-AX211.D2WG.NV 999M5T)

[Owen_Tao]

Hi Intel team,

My laptop uses WLAN model: INTEL-AX211.D2WG.NV 999M5T.

After installing ubuntu 22.04, wifi/bt are no longer functional.

system info:

owen@owen:~$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=22.04
DISTRIB_CODENAME=jammy
DISTRIB_DESCRIPTION="Ubuntu 22.04.3 LTS"

lspci info:

owen@owen:~$ lspci
00:00.0 Host bridge: Intel Corporation Device 7d16 (rev 04)
00:02.0 VGA compatible controller: Intel Corporation Device 7d45 (rev 08)
00:04.0 Signal processing controller: Intel Corporation Device 7d03 (rev 04)
00:05.0 Multimedia controller: Intel Corporation Device 7d19 (rev 04)
00:06.0 PCI bridge: Intel Corporation Device 7e4d (rev 20)
00:06.1 PCI bridge: Intel Corporation Device 7eca (rev 10)
00:07.0 PCI bridge: Intel Corporation Device 7ec4 (rev 10)
00:07.1 PCI bridge: Intel Corporation Device 7ec5 (rev 10)
00:07.3 PCI bridge: Intel Corporation Device 7ec7 (rev 10)
00:0a.0 Signal processing controller: Intel Corporation Device 7d0d (rev 01)
00:0d.0 USB controller: Intel Corporation Device 7ec0 (rev 10)
00:0d.2 USB controller: Intel Corporation Device 7ec2 (rev 10)
00:0d.3 USB controller: Intel Corporation Device 7ec3 (rev 10)
00:14.0 USB controller: Intel Corporation Device 7e7d (rev 20)
00:14.2 RAM memory: Intel Corporation Device 7e7f (rev 20)
00:14.3 Network controller: Intel Corporation Device 7e40 (rev 20)
...

dmesg:

[ 5.009591] kernel: Intel(R) Wireless WiFi driver for Linux
[ 5.013973] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-72.ucode failed with error -2
[ 5.014330] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-71.ucode failed with error -2
[ 5.014365] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-70.ucode failed with error -2
[ 5.014399] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-69.ucode failed with error -2
[ 5.014433] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-68.ucode failed with error -2
[ 5.014470] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-67.ucode failed with error -2
[ 5.014516] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-66.ucode failed with error -2
[ 5.014551] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-65.ucode failed with error -2
[ 5.014584] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-64.ucode failed with error -2
[ 5.014615] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-63.ucode failed with error -2
[ 5.014645] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-62.ucode failed with error -2
[ 5.014681] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-61.ucode failed with error -2
[ 5.014713] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-60.ucode failed with error -2
[ 5.014746] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-59.ucode failed with error -2
[ 5.014784] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-58.ucode failed with error -2
[ 5.014818] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-57.ucode failed with error -2
[ 5.014854] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-56.ucode failed with error -2
[ 5.014887] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-55.ucode failed with error -2
[ 5.014916] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-54.ucode failed with error -2
[ 5.014946] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-53.ucode failed with error -2
[ 5.014974] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-52.ucode failed with error -2
[ 5.015001] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-51.ucode failed with error -2
[ 5.015031] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-50.ucode failed with error -2
[ 5.015058] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-49.ucode failed with error -2
[ 5.015089] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-48.ucode failed with error -2
[ 5.015119] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-47.ucode failed with error -2
[ 5.015147] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-46.ucode failed with error -2
[ 5.015177] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-45.ucode failed with error -2
[ 5.015206] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-44.ucode failed with error -2
[ 5.015233] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-43.ucode failed with error -2
[ 5.015261] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-42.ucode failed with error -2
[ 5.015288] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-41.ucode failed with error -2
[ 5.015320] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-40.ucode failed with error -2
[ 5.015349] kernel: iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-ma-a0-gf-a0-39.ucode failed with error -2
[ 5.015351] kernel: iwlwifi 0000:00:14.3: no suitable firmware found!
[ 5.015356] kernel: fbcon: Taking over console
[ 5.015358] kernel: iwlwifi 0000:00:14.3: minimum version required: iwlwifi-ma-a0-gf-a0-39
[ 5.015360] kernel: iwlwifi 0000:00:14.3: maximum version supported: iwlwifi-ma-a0-gf-a0-72
[ 5.015362] kernel: iwlwifi 0000:00:14.3: check git://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git

We searched for the fw of iwlwifi-ma-a0-gf-a0 but couldn't find it. Let's see if Intel can help release it.

[nesar77]

I'm getting the same problem on LG Gram 17Z90R.

[IsaacQ_Intel]

Hello Owen_Tao

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Is this the original adapter/wireless card that came pre-installed in your system, or have you changed/installed a new adapter recently?

2.      When did it start to happen?

3.      Do you remember if this issue happened after a new OS update or Wireless driver update?

4.      Have tried a roll back to a previous driver version for testing?

5.      What steps do you take to reproduce your issue?

6.      Were you able to have wireless connection in a normal/expected performance before?

7.      Have you installed any recent software or hardware in your system?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Intel® System Support Utility for the Linux* Operating System

Best regards,

Isaac Q. 

Intel Customer Support Technician

[nesar77]

Hi Isaac,

on my lg gram:

1. I'm using the original wireless card that came pre-installed in my notebook;
2. from ubunu 22.04 kernel 6.2.0.16 to kernel 6.5.0.14 I'm not able to use the ax-211 wifi card;
3. No
4. Not working on 22.04 6.2.0.16
5. power on the computer, the wireless card is not loaded
6. the wired network works fine
7. I've installed the 6.5.0.14 kernel and the card doesn't work 

[IsaacQ_Intel]

Hello Owen_Tao

Thank you for your reply.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[nesar77]

Hi IsaacQ,

have you any news?

Regards.

[IsaacQ_Intel]

Hello Owen_Tao

Thank you for your patience.

Please, provide the output of the following commands:

·      #lspci -s 14.3 -vvv

·      The "complete" dmesg log # dmesg >dmesg.log

Best regards,

Isaac Q. 

Intel Customer Support Technician

[nesar77]

Hi Isaac,

• lspci -s 14.3 -vvv

00:14.3 Network controller: Intel Corporation Device 51f1 (rev 01)

Subsystem: Intel Corporation Device 0094

Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+

Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-

Latency: 0

Interrupt: pin A routed to IRQ 16

IOMMU group: 10

Region 0: Memory at 603d194000 (64-bit, non-prefetchable) [size=16K]

Capabilities: <access denied>

Kernel driver in use: iwlwifi

Kernel modules: iwlwifi

. 

I've attached the dmes.log.

Regards.

[IsaacQ_Intel]

Hello Owen_Tao

Thank you for your reply.

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Owen_Tao]

Hi intel team,

Thank you for your support.

When I upgraded ubuntu kernel version to 6.5-15, the problem has been solved.

Many thanks.

[nesar77]

Hi Owen,

I'm using 6.5-15 kernel but I'm still having the issue.

[IsaacQ_Intel]

Hello @Owen_Tao

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

@nesar77, we apologize for the inconvenience you're facing. To provide more effective assistance, kindly initiate a new thread. This will enable us to address your concerns more efficiently. Thank you for your understanding.