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MKama4
Beginner
2,332 Views

WiFi Setting and Driver disappear automatically Intel® Dual Band Wireless-AC 3160

WiFi setting is completely disappear automatically after restarting or shutdown

and it back again after many shutdown and run pc or many restating

i trying all solution of Other Theards but the problem is stilling

when i open device manger and chose show hidden driver the driver of WiFi is existing but hidden

i post the image below

recently i used wifi usb and this problem dosent appear for this device but intel always disappear and appear again automatically au usual

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5 Replies
idata
Community Manager
378 Views

Hello MahmoudKamal

 

 

Thank you for posting in the Intel® community.

 

  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
MKama4
Beginner
378 Views

Thanks For Your Replaying

Yes I delete all driver and Make clean installation for wireless driver

and Upgrade Driver To Latest version

and i Think It may be problem with Last version so i downgrade again but the problem is stilling exist

i try all solution but No of this is solve it

and re install Windows also

idata
Community Manager
378 Views

Hello MahmoudKamal

 

 

Thank you for the information.

 

 

Given all the test and troubleshooting perform on the behavior, a clean installation of the wireless driver different versions and a clean installation of the Operating System (OS) I would recommend contacting DELL™ the Original Equipment Manufacturer (OEM) for possible hardware issues.

 

 

Dell support:

 

https://www.dell.com/support/contents/us/en/04/category/contact-information?~ck=mn https://www.dell.com/support/contents/us/en/04/category/contact-information?~ck=mn

 

 

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

MKama4
Beginner
378 Views

I Made It Before

clean installation for Wireless driver and also Os

and Now When I trying To Install Other Version It give Me That Message

idata
Community Manager
378 Views

Hello MahmoudKamal

 

 

Thank you for the information.
  • Have you tried to roll back the wireless driver on the device manager? See the steps below.
  • Have you tried the OEM driver? See download link below.
  • If you are having problems to install a previous wireless driver I would recommend uninstalling the current driver on the system to complete the new installation.

  • Roll back drivers steps:

  • Right click on the Windows logo.
  • Select device manager.
  • Browse for the Intel® Dual Band Wireless-AC 3160.
  • Right on the wireless adapter, select properties.
  • Go to the driver tab.
  • Select roll back driver.

If the behavior persists it could be related to a hardware problem, if this is the case I would recommend contacting the OEM for warranty options.

Hope this helps.

 

 

Regards,

 

Leonardo C.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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