Wifi Icon and driver missing.

[melihy]

Hello

I was just doing the latest update of the wi-fi 23.80.but it didn't completed the installation.

The wi-fi icon in the control panel is completely gone. 

I've tried everything but nothing worked.

I sent the error log and some screenshots about the issue.

Thanks in advance,

Melih

[DeancR_Intel]

Hi melihy,

Thank you for posting in the Community!

I suggest doing the following steps here:

If wireless adapter on your system is not working or seems to be disabled, try the following recommendations:

• Make sure that Wi-Fi is not disabled through a hardware toggle on your computer. Some laptops have a hardware Wi-Fi switch or the keyboard combination to turn the Wi-Fi on and off. To learn more about the hardware toggle options refer to the specification for your system on the official site of the system manufacturer.
• Try a clean installation of the Intel Wi-Fi driver. If you have Intel Killer Wireless adapter installer on your system, follow the Intel Killer Software clean-install guide here.
• Update BIOS and chipset driver from your system manufacturer's website, if available.
• Update firmware on your wireless access point's Wi-Fi modem, router, or extender. Old firmware can cause this issue as the adapter will disable itself if it receives a large number of bad frames from the access point.
• Change your Wi-Fi adapter's power settings. Click here for our guide on Wi-Fi power settings.
• Use the built-in Network Reset for Windows 10. You can do this by clicking Start and typing Network Reset. You may have to reinstall any VPN adapters and re-input any Wi-Fi or VPN passwords after using the Network Reset. You may also need to reinstall the network adapter drivers.

Here's the link for reference:

Wi-Fi Adapter Is Disabled or Is Not Working

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi melihy,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi melihy,

1. Disable and Enable Wireless from BIOS:
   • Since this parameter is a generic term, I highly recommend that you seek assistance with your motherboard support to know where you can find those BIOS settings. Once you are done with the recommendation, I would like you to monitor your computer to see if you still experience the issue. 
2. Install the OEM Wireless Driver:
   • Download the latest wireless driver from your laptop manufacturer's website.
   • Open Device Manager (you can search for it in the Start menu).
   • Expand the Network adapters section, right-click your wireless adapter, and select Update driver.
   • Choose Browse my computer for drivers and navigate to the location where you saved the downloaded driver. Follow the prompts to install it.
3. Check with Laptop OEM Support:
   • If the issue persists, please contact your laptop's OEM support (System Manufacturers) for further assistance. They can help determine if there is an issue with the operating system or the wireless card itself

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician