Wifi driver error 56

[tomer002]

I updated my wifi driver and restarted the device and then I got this error and the wifi option dissapeared.

[Jocelyn_Intel]

Hello, @tomer002  

Thank you for posting on the Intel® communities. I will gladly assist you here. 

Please, answer these questions to have a better perspective on this issue: 

1. Is the Intel® Wireless-AC 9560 the pre-installed Wi-Fi card in your system or is it an integration (upgrade/ not the original card)? 
2. What is the specific model of your laptop? If it is a Desktop PC, please provide the motherboard model. 
3. By updating the driver, did you update it via Device Manager or a normal driver update (installing a wireless driver) and then restart the system? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[tomer002]

I think it's the pre-installed Wi-Fi card. I have a Lenovo Legion Y540-17IRH. I updated the driver via the Intel Driver & Support Assistant and then restarted the system.

[tomer002]

I think it's the pre-installed Wi-Fi card. I have a Lenovo Legion Y540-17IRH. I updated the driver via the Intel Driver & Support Assistant and then restarted the system.

[Jocelyn_Intel]

Hello, @tomer002  

Thank you for the information provided. 

Try a Clean Installation of Wireless Drivers, using the latest wireless driver from your System Manufacturer. If it doesn't work, please try this step using the latest Intel wireless driver. Please follow the order described and check the notes: 

Note #1: Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) since Microsoft updates drivers automatically and prevents doing the clean installation successfully. 

Note #2: Since this is a laptop, we recommend checking with your System Manufacturer and using the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Wireless Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the wireless driver software or software packaging. 

Note #3: In case you had to use the Intel driver, please find the instructions on how to install the driver in the download link below the "Detailed Description" section. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @tomer002    

I hope you are great. 

I am checking this thread and I would like to know if you were able to check my previous post.   

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @tomer002     

I hope you are doing great. 

As we have not heard back from you, we will proceed to close this thread now. 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.