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I have two Windows 10 computers. We'll call them A and B.
A has an Intel AX200 160Mhz card with driver version 21.90.3.2. B has something else.
A and B will be happily communicating with each other when suddenly and without warning the communication fails. The following two entries are recorded in A's eventlog -
7021 - Connection telemetry fields and analysis usage
7003 - Roam Complete
At this instant A and B can no longer ping each other (or communicate in any way).
During this time -
A and B can both reach the internet.
A and B can both ping the router.
The router can ping both A and B
A and B can ping other devices on the network
But they cannot ping each other. Or communicate in any way. SMB, etc.
I spent MANY HOURS screwing with network and firewall settings before I figured out it was the AX200 card in host A.
This has actually happened with both the on-board AX200 card in A's motherboard, MSI MPG X570 GAMING PRO CARBON WIFI and a separate PCI card, a TP-Link WiFi 6 AX3000 PCIe. Both use the AX200 chip.
My network is an Asus RT-AC88U with an Asus RT-AC68U in wireless mesh (AiMesh) configuration.
I've used the recommended settings at https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networking.html
They did not help.
I think the driver is bugged.
The "fix" is to disable the AX200 in the Device Manager and then re-enable it. Then A and B can ping each other again.
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Hello JJeff17,
Thank you for posting your question on this Intel® Community.
To better assist you, we would like to have more information about your system configuration.
Please generate a system report with the Intel® System Support Utility (Intel® SSU) on the computers and attach the reports to this thread.
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
- Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
- Does this issue happen if you use previous drivers?
Wanner G.
Intel Customer Support Technician
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Hello JJeff17,
If you need any further assistance, please let us know. We will be glad to assist you.
Wanner G.
Intel Customer Support Technician
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Hello JJeff17,
We have not heard back from you, so we will close this inquiry. If you need any further assistance, please post a new question. We will be glad to help you.
Wanner G.
Intel Customer Support Technician
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