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Windows 11 Wi-Fi Wireless Apater doesn't work

EnricoSoldi
Beginner
1,802 Views
The driver was working and then start show a problem that doesn't work for nothing, i make a reset for the notebook and the driver keep showing the same problem, so i can't finish the start config.
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MarcosPHP
Beginner
1,759 Views
My problem is the same, but it's giving on Windows 10, suddenly the network driver stops working (Intel Wireless AC-9462). 
I've done everything, uninstall the driver, install again, I used an older driver and nothing.
The problem persists. This problem had already happened to me. I was only able to solve by formatting windows.
At the moment I'm using a USB antenna to use the internet. Device manager error: Windows is still setting the class configuration for this device. (Code 56) This device cannot be started. (code 10)
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Alberto_R_Intel
Employee
1,742 Views

EnricoSoldi, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the Notebook?

Is this a new computer?

You mentioned, "start show a problem that doesn't work for nothing", could you please provide a detailed description of the problem? It gets connected but the internet does not work, it does not find any networks, what is the issue??

What is the error message?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

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MarcosPHP
Beginner
1,732 Views

model of the Intel® wireless card: AC-9462

model of the motherboard: is an ideapad S145 Lenovo notebook

The model is: LNVNB161216

Brand: Lenovo

This notebook is no longer new. It was purchased in 2021. As soon as the warranty ended, the problem started. Warranty expired in May 2022.

The error is: This device cannot be started. (code 10)

The mention: ''start show a problem that doesn't work for nothing'' refers to that even updating the drivers, restarting the computer, uninstalling and installing the drivers the problem persists

The version of the driver update is: 22.140.0.3

The error did issue when: After the warranty expires, The internet stopped working and when I went to perform the troubleshooting. Error 10 appeared

The Network Driver came with the notebook

I'm using Windows 10 Pro 21H2


MarcosPHP_0-1655222936258.png

 

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Alberto_R_Intel
Employee
1,697 Views

MarcosPHP, Thank you for posting in the Intel® Communities Support.

 

Based on the picture you shared and as you mentioned, we can confirm that the wireless driver version currently installed on your computer is 22.140.0.3, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=9462

 

We also can confirm that the Operating System being used is Windows* 10, in reference to the title of this thread.

 

It is important to mention that the Intel® wireless drivers are generic, meaning they might or might not work as expected with your specific platform. For that reason, we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.

 

I looked on Lenovo's website and the latest wireless driver they have available is version 21.90.3.2. Please try a clean installation of that driver following the instructions on the links below:

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/ideapad-s-series-netbooks/s145-15iwl/downloads/driver-list/component?name=Networking%3A%20Wireless%20LAN

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

 

We also recommend to get in contact directly with Lenovo Support to verify that the latest BIOS version is currently installed on your device or, if necessary, to gather the instructions on how to update it:

https://support.lenovo.com/us/en

 

If the problem persists after that, please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

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Alberto_R_Intel
Employee
1,678 Views

Hello EnricoSoldi, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,654 Views

Hello EnricoSoldi, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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