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MMESS3
Beginner
2,136 Views

Wireless AC-3165 Slow speed

I have this same issue like others. I'm IT specialist and I know lot of computers. I have 2 laptops DELL with Intel Wi-Fi cards. Newest one with AC-3165 on Windows 10 is working very very slow. Full speed is only for 5 seconds and after that is freeze for about 1 minute and again this same loop when I click Wi-Fi icon on taskbar then full speed come back because card is scanning all Wi-Fi networks around but when is not scanning then probably card is switching off. I'm testing this Wi-Fi card on Debian 9.5 and it's work with full speed so this means Windows 10 have broken drivers.

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4 Replies
idata
Community Manager
175 Views

Hello MESWEB,

 

 

Thank you for joining this Intel Community.

 

 

We would like to take a look at your system configuration. Please run the Intel® System Support Utility and attach the report to this thread.

 

 

1.Download the Intel® System Support Utility and save the application to your system.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-%3Fproduct%... https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Also, please review the following information:

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
MMESS3
Beginner
175 Views

Done.

idata
Community Manager
175 Views

Hello MESWEB,

 

 

Thank you for your response.

 

 

We recommend you to set https://www.intel.com/content/www/us/en/support/articles/000005546/network-and-i-o/wireless-networki... Wi-Fi Roaming Aggressiveness Setting to "Medium". Also, make sure the following setting is checked: "https://www.intel.com/content/www/us/en/support/articles/000005879/network-and-i-o/wireless-networki... Allow the computer to turn off this device to save power".

 

 

In case of driver/settings corruption, you can perform a clean install of the wireless driver:

 

 

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Clean Installation of Wireless Drivers

 

 

For https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® Dual Band Wireless-AC 3165

 

 

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
175 Views

Hello MESWEB,

 

 

Were you able to fix the performance issues reported on this thread?

 

 

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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