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Wireless driver update issue


Dear Gents,


I'm facing an issue when trying to upgrade my personal Laptop Network Driver.

I tried to upgrade it automatically and manually from Intel(R) Dual Band Wireless-AC 3165 to Intel(R) Dual Band Wireless-AC 8160 or 7265 but the Network driver is still the same.

Laptop type : DELL Inspiron 5567

OS : Windows 10

Network Driver Name: Intel(R) Dual Band Wireless-AC 3165

Network Driver version:

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Super User

It is important, when upgrading the WLAN adapters, to do a clean install of the drivers. Here's my process for doing so:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
  2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless communication. Keep disabled until told to re-enable. Note this Wireless disable *must* be able to persist across reboots. Let me repeat: This is very important; not doing this will prevent the process from working!
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for any entries for Intel Dual Band Wireless-AC 3165/7265/8160 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If none of these is the case, go to Step 10.
  7. Right click on the entries for Intel Dual Band Wireless-AC 3165/7265/8160 and uninstall it/them, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional but recommended) Clear each of your browsers' cache.
  12. Manually install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
  13. Manually install the downloaded Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

Hope this helps,


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