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Ozman
Beginner
107 Views

Wireless driver

Why is it that everytime I get a mandatory update from windows my wifi driver stops working?
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4 Replies
n_scott_pearson
Super User Retired Employee
94 Views

What would life be like without Microsoft to screw - I mean spice - things up?    ;^)

...S

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AndrewG_Intel
Moderator
65 Views

Hello @Ozman

Thank you for posting on the Intel® communities.


In my experience, I have seen in recent times that it could happen that when there is an operating system (OS) update it may cause a conflict with a driver (not necessarily wireless drivers only), with software, etc... Sometimes, different devices may experience problems due to updates and it may be needed to way for the Original Equipment Manufacturer (OEM) of the device to release a customized driver; or wait for OS fixes to be released for unforeseen issues pushed with updates.


Nevertheless, we would like to assist you further in case you are facing Wireless issues. If this is the case, could you please provide more details?


1- Please elaborate more on the issue that you are having.

2- If the problem was triggered after a Windows® Update, do you know what the update KB number was?

3- Are you having issues with Wi-Fi, Bluetooth, or both?

4- Is there any error message? Or is there an error code in Device Manager?

5- Is the wireless card the original adapter that came pre-installed with the computer or did you integrate/replace it?


Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Moderator
46 Views

Hello @Ozman

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Moderator
39 Views

Hello @Ozman

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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