Wireless network card constantly disconnecting

[cribbins]

I have an Intel Wi-Fi 6 AX200 160Mhz network card. Which has been working fine for a couple of years, but has recently started constantly disconnecting from the network. Nothing changed on the machine in terms of software or hardware.

Checking the event logs, I can see 4 errors happening every 10-20 seconds, all four happening at the same time. They are (in order):

5007 - TX/CMD timeout (TfdQueue hanged)
5005 - Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.
5002 - Intel(R) Wi-Fi 6 AX200 160MHz : Has determined that the network adapter is not functioning properly.
5005 again

The source for all 4 is Netwtw10.

I'm running Windows 11 (26100.2605). I've tried the following:

I've checked that I'm running the latest drivers
I've removed and re-added the device in Windows
I've set it so Windows can't switch off the card to save power
I've set the card to maximum performance
I've even completely wiped my machine and reinstalled Windows from scratch.

Processor is 

AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)

Motherboard is

ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX)

I've attached a detailed SSU scan and the System event log.

If you can help I'd be really grateful.

[DeancR_Intel]

Hi cribbins,

Thank you for posting in the Community!

Upon checking the SSU you have provided, it seems that the driver currently installed is outdated. I highly suggest downloading the newest driver here:

Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*

I suggest doing clean installation of the newest driver as well, follow the instruction here:

Clean Installation of Wireless Drivers

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi cribbins,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi cribbins,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician