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bluetooth driver 23.20.0.3 error at install

mark1165
Novice
42,553 Views

the driver is NOT possible to install, cause error appears :  my access right are too low  to read the folder

 

Can you  please investigate / solve the issue ?

19 Replies
TheWonderfulPie
New Contributor I
42,543 Views

Subscribing to this post because I'm having the exact same issue. I'm using Intel DSA. It tells me that I don't have the access to read the folder, even though the installation setup asked me for administrator privileges 

PeteL
Beginner
42,537 Views

I am also getting this error with the Windows 11 installer which is trying to install in the C:\Program Files(x86)\Intel folder. There is no Bluetooth subfolder (there are other subfolders for other apps/drivers). This is a new error with this release.

Update: They have pulled the non-DSA version (latest is now 23.10.0), probably to fix the installer. However, DSA is still showing 23.20.0. If you click on the down arrow in DSA and then the "Learn more" link, you will be taken to the 23.10.0 driver.  The 23.10.0 driver worked for me.

MSI (s) (40:FC) [06:44:49:530]: Doing action: CA_CheckPrivileges
Action 6:44:49: CA_CheckPrivileges.
Action start 6:44:49: CA_CheckPrivileges.
MSI (s) (40:AC) [06:44:49:534]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI94AC.tmp, Entrypoint: CheckPrivileges
CustomAction CA_CheckPrivileges returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 6:44:54: CA_CheckPrivileges. Return value 3.
Action ended 6:44:54: INSTALL. Return value 3.
Property(S): UpgradeCode = {7F919294-3EFF-4138-BAEF-945F9F3CE0D8}
Property(S): WIN10MINORVER = #0
Property(S): WIN10MAJORVER = #10
Property(S): BLUETOOTH = C:\Program Files (x86)\Intel\Bluetooth\
Property(S): UPDATES = C:\Program Files (x86)\Intel\Bluetooth\Updates\
Property(S): dir32B713EBD56D4B899BC2602BA3F1243A = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\CCP\Win10_UWDRelease\x64\
Property(S): dirA6CA9557B1E8BDCAC541F75FB0499D7F = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\GAP\Win10_UWDRelease\x64\
Property(S): dir53D2A900B1471BED318D641EA4CD182D = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\GFP\Win10_UWDRelease\x64\
Property(S): dirEDE41C0A4A0267262CCBD903E8CA832E = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\HRP\Win10_UWDRelease\x64\
Property(S): dir0ADADB9C4C265F1D6775263DB7A6E096 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\JFP\Win10_UWDRelease\x64\
Property(S): dirC2FC040E4FEB5C3ABE11B9B29B33F080 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\MTP\Win10_UWDRelease\x64\
Property(S): dir04459B60EBB1DBC891B1CF436B6329C3 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\SDP\Win10_UWDRelease\x64\
Property(S): dir04EBACFE23F5EC785D0E47A4A3B28FDC = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\STP\Win10_UWDRelease\x64\
Property(S): dirCED6A17374E88838518806EF13C36EB3 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\THP\Win10_UWDRelease\x64\
Property(S): dir5F377EEF9A98CEF196FD5F75A161B912 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\TYP\Win10_UWDRelease\x64\
Property(S): WixUIRMOption = UseRM
Property(S): ALLUSERS = 1
Property(S): ARPINSTALLLOCATION = C:\Program Files (x86)\Intel\
Property(S): HOST_UTILITIES = C:\Program Files (x86)\Intel\Bluetooth\utilities\
Property(S): HOST_DRIVERS = C:\Program Files (x86)\Intel\Bluetooth\drivers\
Property(S): INTELFOLDER = C:\Program Files (x86)\Intel\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): Intel = 6
Property(S): TARGETDIR = C:\
Property(S): dir505FA534ACB3EF1F1F3D82AFEC583D5C = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\CCP\Win10_UWDRelease\
Property(S): dir6CD9C6F66D8E2F2E293193294D2F317B = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\CCP\
Property(S): dirB04972790F78B5DD08F5369E64EAFCA5 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\
Property(S): dir6CD32B315D00BCE65A907419099163A5 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\GAP\Win10_UWDRelease\
Property(S): dir1D17EEC18900D502269C5583F038431A = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\GAP\
Property(S): dirA3F4251F7618AD3B3EEDABD6E882597D = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\GFP\Win10_UWDRelease\
Property(S): dir77AF2AEE385581BC488736C93F49E2D4 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\GFP\
Property(S): dirD5C920C5DBFBE4F11CF1A34F03A80AAE = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\HRP\Win10_UWDRelease\
Property(S): dirD2703BCF7541A0464F199EE4D015EC6B = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\HRP\
Property(S): dir70443FC2F6BD0AA92C0B6F081698B814 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\JFP\Win10_UWDRelease\
Property(S): dir75F0CAE7883E7B1B1E0B831CCDF11BA9 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\JFP\
Property(S): dirD464349CD29F61EFD2A59274044DAE7A = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\MTP\Win10_UWDRelease\
Property(S): dir071105BFDD42B9EAC3D428F42359775E = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\MTP\
Property(S): dirF30FF7A70EAFCCC8C5E8FB2937BCCE32 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\SDP\Win10_UWDRelease\
Property(S): dirAE58E2FED7CDDFA3856EC4C72632D4BB = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\SDP\
Property(S): dir2415260389F01D2CD4C79EAD158AB2DA = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\STP\Win10_UWDRelease\
Property(S): dirC1CE1E224F4712743DE390A598D6B186 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\STP\
Property(S): dir8C3DFB5B33B0C0F5437236BB50E82F57 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\THP\Win10_UWDRelease\
Property(S): dir44501CE6EF89754FB29087BCD1AD0609 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\THP\
Property(S): dir72D0F68E7CEBD9DC22BD9017CDA66CC9 = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\TYP\Win10_UWDRelease\
Property(S): dir9C67D5FB6C7AAB0F6E90C0D78B0E457E = C:\Program Files (x86)\Intel\Bluetooth\drivers\ibtusb\TYP\
Property(S): ARPPRODUCTICON = IntelBluetooth.ico
Property(S): ARPCOMMENTS = TIC=SBHBTW95605
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): SUPPORTOS = Windows10
Property(S): BATTERYLEVEL = 25
Property(S): UPGRADINGPRODUCTCODE = UNINITIALIZED
Property(S): FORCEDRIVERREMOVAL = FALSE
Property(S): MsiLogging = voicewarmupx
Property(S): WIXUI_INSTALLDIR = INTELFOLDER
Property(S): InstallErrorString = You have insufficient privileges to read this folder.

 

mark1165
Novice
42,468 Views
Snowzeron
Novice
42,522 Views

Same problem here.I hope this gets fixed soon.

Dargon
Beginner
42,461 Views

I am encountering the same issue using direct download / install or utilizing "Intel Driver & Support Assistant".

kinchi
Beginner
42,017 Views

Yeah, same here. I wonder whats the issue

JeanSagi
Novice
41,801 Views

#MeToo

 

Any hint on how to update it or just have to wait...

Ybhoth03
Beginner
41,744 Views

ya estaba bien emputado porque pense que habia sido un error mio, jeje.

Ruso
Beginner
41,714 Views

I have the same probleme... 

MatheusTargueta
Beginner
41,414 Views

Having the same issue here. "Not enough privileges".

0 Kudos
emanuelhenrique_
Beginner
41,301 Views

I'm having the same problem. I tried giving full control to the administrator but it still didn't work, I still get the same error. Did anyone manage to solve it?

0 Kudos
masterctrlprogram
41,097 Views

I'm having this issue as well. Showing as 0 bytes for me...

masterctrlprogram_0-1704984937970.png

 

DeividA_Intel
Employee
40,187 Views

Hello mark1165,  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA). 


In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Provide the Intel® Driver & Support Assistant (Intel® DSA) logs:

3. Can you share a picture of the error you mentioned?

4. Is the issue present if you try to install the drivers manually?

5. What is the browser you are using as well as its version?

  

Regards,  

Deivid A. 

Intel Customer Support Technician 


0 Kudos
JeanSagi
Novice
39,738 Views

This answer looks like an "Intel" robot...


The installer is simply bugged...

 

Have to wait for a newer non-bugged installer.

 

 

J.

0 Kudos
will6
New Contributor III
40,172 Views

Driver package installer is bugged. They remove the driver from their site.

 

Wait for a new one.

 

0 Kudos
will6
New Contributor III
40,172 Views

You can also download 23.20.0.3 from asus forums without the bugged installer. Been using it for a month.

0 Kudos
n_scott_pearson
Super User
39,701 Views

Stop with the conspiracy theories! Intel does not use bots of any kind in its support activities.

...S

0 Kudos
n_scott_pearson
Super User
39,699 Views

Actually, now that I think about it, Intel should add a bot that deletes stupid posts like this.

...S

0 Kudos
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