bluetoth接続がすぐ切れる

[tensui]

最新のインテルワイヤレスBluetoothドライバー（23.160.0.9）がインストールされたdynabookPCと、スマートフォン（SO-52F）をbluetooth接続しようとすると、一瞬ペアリングできるが、すぐに接続が切れる。ペアリングを両者から削除して、両者を再起動しても、同じ状態である。

現在のwindowsはWindows 11, version 25H2にアップデートしている。

「電力の節約のために、コンピューターでこのデバイスの電源をオフできるようにする」のチェックは外している。

JBLやソニーのbluetoothスピーカーとdynabookは正常に接続できる。

SO-52Fのドライバーの不都合かもしれないが、SO-52Fも上記のスピーカーとは正常に接続できる。

どうしたらスマートフォンとdynabookが正常に接続できるようになるか。次のドライバーアップデートを待たないといけないのか。

[JedG_Intel]

Hello tensui,

英語のみのサポートが可能ですので、ご了承ください。この回答を翻訳するためにウェブ翻訳ツールを使用したため、不正確な翻訳がある可能性があります。

To properly address your concern, kindly share the information below.

1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2. Were you able to have Bluetooth connection in a normal/expected performance before?

3. Do you remember if this issue happened after a new OS update or Bluetooth driver update?

4. Is Bluetooth visible in device manager?

5. Have you tested the Dynabook PC to other Bluetooth devices?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hello JedG,

Thank you very much.

>1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

pre-installed

>2. Were you able to have Bluetooth connection in a normal/expected performance before?

Yes. I had connection with a JBL and a Sony speaker. However, I haven't have any connection with smartphone.

>3. Do you remember if this issue happened after a new OS update or Bluetooth driver update?

I didn't connect to any smartphone with my dynabook before. So, I cannot answer your question.

>4. Is Bluetooth visible in device manager?

Yes.

5. Have you tested the Dynabook PC to other Bluetooth devices?

Yes,  I have connection with a JBL and a Sony speaker now.

Best regards,

Yoshiya Takahashi

[JedG_Intel]

Hello tensui,

Thank you for sharing all this information.

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

To further troubleshoot the issue, kindly download the latest Bluetooth driver available 23.160.0. If the issue continuous to persist, I recommend utilizing the driver from the OEM as this is customized by the system manufacturer to be fully compatible with your system. You may refer to this link.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hello Jed G.

Thank you for your advice.

I have been already using the recent driver (23.160.0.9) and my Intel DSA identifies it as the most recent version.

I will wait for the update of the bluetooth driver of my dynabook and smartphone.

Best regards,

Tensui

[JedG_Intel]

Hi tensui,

Thank you for your cooperation and understanding. While you're waiting for the update of OEM drivers for both Dynabook and smartphone, I'll do an investigation then I'll get back to you as soon as I have an update.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tensui,

I'm writing to provide you with an update. After checking internally, I would like you to try the steps below and see if it'll help with the situation.

1. Unpair the Dynabook system from the smartphone

2. Perform a clean installation of the Intel Wireless and Bluetooth driver - 23.160.0,

If the issue continues even after unpairing the Dynabook system and performing a clean installation, please let me know so we can work together to identify any possible underlying causes.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hello Jed G.

Thank you for your advice.

I tried as instructed, but it still didn't work. It connects and then immediately drops.

I will wait for the new version of drivers.

Best regards,

Tensui

[JedG_Intel]

Hello tensui,

Thank you for your cooperation. Since the issue is still occurring, I’ll continue investigating and will keep you updated as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tensui,

I'm reaching out to further isolate the issue which would help in identifying the root cause of the issue. Kindly see below.

1. Test a different smartphone with the current computer to check Bluetooth functionality.

2. Test the current smartphone with a different computer or laptop that has Bluetooth capability.

If you were able to perform these tests, kindly share the following information:

• System configurations used during each test.
• Screenshots of Device Manager, specifically the Properties > Driver tab for the Bluetooth device.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi tensui,

I'm following up to see if you were able to try the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[tensui]

Hi Jed G.,

I automatically installed new version of bluetooth driver(23.170.0.3) today, however, it still didn't work. It connects and then immediately drops. I do not have another smartphone, so I cannot try your advice. I tested another computer(with same bluetooth driver of my dynabook), but it didn't work. I don't have any other computers with other drivers.

Thank you for all your cooperation. I wait for the update of bluetooth driver of my smartphone(I bought a USB card adapter to read my "mynumber card" by my computer instead of using bluetooth of my smartphone).

Best regards,

Tensui

[JedG_Intel]

Hello tensui,

Thank you for your continued efforts and for letting me know that the isolation steps I shared aren’t feasible. I’ll keep looking into this and will reach out again as soon as I have an update.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tensui,

I wanted to kindly confirm whether you were able to install the OEM drivers from this link before moving to the Intel Generic Driver. This detail will really help us determine whether the issue is driver-related or if we need to look into other possibilities.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hi Jed G.,

Your LINK is for non Japanese.

My dynabook computer is Japanese version.

So I cannot download driver from your link.

Best regards,

Tensui

[JedG_Intel]

Hello tensui,

Thank you for letting me know. Would you be able to reach out to Dynabook to obtain a Japanese version of the driver? Alternatively, do you have access to any resources or channels where this driver might be available?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hi Jed G.,

Here is the link to the new driver version of Japanese dynabook. New bluetooth driver for my dynabook is not available so far.

https://dynabook.com/assistpc/various_download/index_j.htm

Best regards,

Tensui

[JedG_Intel]

Hello tensui,

Thank you for sharing the Japanese version of the driver, it’s much appreciated. Since there isn’t a new Bluetooth driver available at the moment, could you confirm if you’ve tried installing the most recent version provided in that link?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi tensui,

I'm following up with regards to the additional information I requested. Kindly share this at your earliest convenience so we can determine the best course of action.

Best regards,

Jed G.

Intel Customer Support Technician

[tensui]

Hi Jed G.,

A few days ago, my Dynabook automatically installed a new update of system, but my smartphone and Dynabook are still not connected. The Intel DSA also says "An error occurred while scanning," and I can't find the new Intel driver. I no longer need to connect my smartphone and Dynabook, so I'd like to end our conversation here.

Best regards,

Tensui

[JedG_Intel]

Hello tensui,

Thank you for keeping me updated throughout this process, I truly appreciate your effort. I’m sorry we weren’t able to fully resolve the issue this time. It also seems you’re experiencing a separate problem with Intel Driver & Support Assistant. To make sure we address that properly, I recommend creating a new thread for it.

For now, I’ll go ahead and close this inquiry. If you have any other questions or concerns, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician