bluetoth接続がすぐ切れる

[tensui]

最新のインテルワイヤレスBluetoothドライバー（23.160.0.9）がインストールされたdynabookPCと、スマートフォン（SO-52F）をbluetooth接続しようとすると、一瞬ペアリングできるが、すぐに接続が切れる。ペアリングを両者から削除して、両者を再起動しても、同じ状態である。

現在のwindowsはWindows 11, version 25H2にアップデートしている。

「電力の節約のために、コンピューターでこのデバイスの電源をオフできるようにする」のチェックは外している。

JBLやソニーのbluetoothスピーカーとdynabookは正常に接続できる。

SO-52Fのドライバーの不都合かもしれないが、SO-52Fも上記のスピーカーとは正常に接続できる。

どうしたらスマートフォンとdynabookが正常に接続できるようになるか。次のドライバーアップデートを待たないといけないのか。

[JedG_Intel]

Hello tensui,

英語のみのサポートが可能ですので、ご了承ください。この回答を翻訳するためにウェブ翻訳ツールを使用したため、不正確な翻訳がある可能性があります。

To properly address your concern, kindly share the information below.

1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

2. Were you able to have Bluetooth connection in a normal/expected performance before?

3. Do you remember if this issue happened after a new OS update or Bluetooth driver update?

4. Is Bluetooth visible in device manager?

5. Have you tested the Dynabook PC to other Bluetooth devices?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hello JedG,

Thank you very much.

>1. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

pre-installed

>2. Were you able to have Bluetooth connection in a normal/expected performance before?

Yes. I had connection with a JBL and a Sony speaker. However, I haven't have any connection with smartphone.

>3. Do you remember if this issue happened after a new OS update or Bluetooth driver update?

I didn't connect to any smartphone with my dynabook before. So, I cannot answer your question.

>4. Is Bluetooth visible in device manager?

Yes.

5. Have you tested the Dynabook PC to other Bluetooth devices?

Yes,  I have connection with a JBL and a Sony speaker now.

Best regards,

Yoshiya Takahashi

[JedG_Intel]

Hello tensui,

Thank you for sharing all this information.

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

To further troubleshoot the issue, kindly download the latest Bluetooth driver available 23.160.0. If the issue continuous to persist, I recommend utilizing the driver from the OEM as this is customized by the system manufacturer to be fully compatible with your system. You may refer to this link.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hello Jed G.

Thank you for your advice.

I have been already using the recent driver (23.160.0.9) and my Intel DSA identifies it as the most recent version.

I will wait for the update of the bluetooth driver of my dynabook and smartphone.

Best regards,

Tensui

[JedG_Intel]

Hi tensui,

Thank you for your cooperation and understanding. While you're waiting for the update of OEM drivers for both Dynabook and smartphone, I'll do an investigation then I'll get back to you as soon as I have an update.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tensui,

I'm writing to provide you with an update. After checking internally, I would like you to try the steps below and see if it'll help with the situation.

1. Unpair the Dynabook system from the smartphone

2. Perform a clean installation of the Intel Wireless and Bluetooth driver - 23.160.0,

If the issue continues even after unpairing the Dynabook system and performing a clean installation, please let me know so we can work together to identify any possible underlying causes.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[tensui]

Hello Jed G.

Thank you for your advice.

I tried as instructed, but it still didn't work. It connects and then immediately drops.

I will wait for the new version of drivers.

Best regards,

Tensui

[JedG_Intel]

Hello tensui,

Thank you for your cooperation. Since the issue is still occurring, I’ll continue investigating and will keep you updated as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tensui,

I'm reaching out to further isolate the issue which would help in identifying the root cause of the issue. Kindly see below.

1. Test a different smartphone with the current computer to check Bluetooth functionality.

2. Test the current smartphone with a different computer or laptop that has Bluetooth capability.

If you were able to perform these tests, kindly share the following information:

• System configurations used during each test.
• Screenshots of Device Manager, specifically the Properties > Driver tab for the Bluetooth device.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician