can't enable LE Audio in windows with AX210

[Pauvre]

Hi

I bought an intel ax210 wifi/Bluetooth card and installed it in my laptop (a older one, about 4-5 years old)
I'm trying to get Low energy audio (LE Audio) to work, but I can't get the function visible in windows, where I can choose to use LE Audio

I have installed the newest Bluetooth driver and Intel for le audio (I can´t remeber the name)

My card is a:

Intel Model AX210NGW
T PN G86c00080410
MRS 5w10v25784

Am I doing something wrong or does the card not support le audio?

I hope there is someone there who can help

[Earl_Intel]

Hello Pauvre,

Thank you for posting in the communities!

Upon checking, Intel® Wireless and Bluetooth® Adapters support the most available codecs. However, the operating system (OS) uses those codecs natively on respective peripherals, not the adapter. Therefore, if there is an issue or having more inquiries about "codec support" we recommend contacting Contact - Microsoft Support. 

Just want to clarify, is AX210 the default WIFI card that comes with the laptop?

If no, what is the previous WIFI card of the laptop?

Best regards,

Earl E.

Intel Customer Support Technician

[Pauvre]

Hi Earl

Thank you for your response

Intel AX210 is a card I have bought because the previous card was old and I would like have LE Audio on my laptop
The previous card is an AW-CB295NF

I will try to contact microsoft

[Earl_Intel]

Hello Pauvre,

Thank you for your response.

Since this is not the original WIFI card that comes with the laptop, its best to try and contact your laptop manufacturer regarding for the compatibility of this WIFI card.

Please take note of our: "Regulatory Information Regarding Wireless Hardware Installation or Upgrade."

• Source link: Regulatory Information Regarding Wireless Hardware Installation or...

If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician

[Rob14]

Welcome to the suck.

No one wants to take any responsibility for this and they keep pointing fingers at each other. 

https://community.intel.com/t5/Wireless/AX211-Bluetooth-LE-Audio-Hearing-Aids/m-p/1658131?search-action-id=326946469902&search-result-uid=1658131