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8554 Discussions

cannot get AX3000 (WE3000) to work on my built PC

gabewok
Beginner
‎02-28-2021 07:43 PM
2,678 Views

Recently i purchased an AX3000 WE3000 wifi/network card and I just installed it into my PC a couple days ago and couldn't get it to work until tonight I figured out that I had to download the drivers online... So I did, and now I downloaded them and installed them and everything and I still cannot get my computer to connect to a wireless connection. I even tried taking the actual card out of my PC and moving it to a different PCIe slot.... please help...

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David_G_Intel
Moderator
‎03-01-2021 08:15 PM
2,665 Views

Hello gabewok

  

Thank you for posting on the Intel️® communities. 

 

We need more information from your system, to provide a possible solution:

  • Which Intel wireless card does this device use?
  • What is the model of the motherboard?
  • Which drivers did you test?
  • Which operating system do you use?
  • Do you only get Wifi issues, Bluetooth, or both?
  • Is this a laptop or desktop system?
  • Is this a new computer?
  • Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?


Regards, 

David G 

Intel Customer Support Technician 

 


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David_G_Intel
Moderator
‎03-04-2021 07:55 PM
2,657 Views

Hello gabewok


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


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David_G_Intel
Moderator
‎03-09-2021 10:54 PM
2,642 Views

Hello gabewok


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


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