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installing latest bluetooth driver (BT-22.220.1-64UWD-Win10-Win11) has made my bluetooth stop workin

Anonymous
Not applicable
1,204 Views

bluetooth was working fine until i updated it.. the bluetooth is coming from a wireless adapter.

i have tried removing, repairing but every time i click on the installation it states that bluetooth is still installed after removing.

 

Uknown USB device ( Device descriptor request failed) Driver error pops up in device manager

 

when i uninstall it bluetooth pops up in device manager but cant go into properties or anything..

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5 Replies
Anonymous
Not applicable
1,202 Views
 

driver support assistant has also stopped working, it fails to scan my pc after installing latest bluetooth driver.

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DeividA_Intel
Employee
1,165 Views

Hello Anonymous,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Bluetooth adapter.   



In order to better assist you, please provide the following: 


1. What is the brand and model name of your wireless adapter?

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Is the Wi-Fi working?   

4. Is this a laptop or desktop computer? 

5. What is the operating system installed as well as the version and build?

6. Can you take a picture of the error from the device manager?  

 


Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
1,104 Views

Hello Anonymous,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,055 Views

Hello Anonymous, 



I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Idemar
Beginner
951 Views

I have experienced the same issue after installing BT-22.220.1-64UWD-Win10-Win11.exe

Idemar_0-1684960946705.png

 

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