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KTang7
Novice
1,210 Views

intel ac 8260 bsod on wakeup after sleep

hi,

not sure the best place to post this but will give it a shot. I have a intel 8260 on a EVGA z97 stinger wifi board, running windows 7. I successfully installed the drivers thanks to help from this board but since then whenever my computer wakes from sleep it displays a BSOD with the error message pointing to ntfs.sys. This only happened after I installed the bluetooth drivers so that my guess, wondering if anyone can help me take a look at the dmp and see if my theory is plausible. i ran chkdsk and it came up clean.

the dmp is uploaded at: https://dl.dropboxusercontent.com/u/25143216/010616-4071-01.dmp https://dl.dropboxusercontent.com/u/25143216/010616-4071-01.dmp

thanks!

edit: I am now 99% certain it is the bluetooth drivers for the 8260. I disabled it in device manager and my computer successfully recovered from sleep without a BSOD, whereas it will happen almost everytime before. I am using 18.1.1507.528 drivers from the intel page.

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4 Replies
ASouz7
Honored Contributor II
75 Views

Chaugh

We are going to take a look at the dump files. Thank you very much. Before we go any further we would like to know if this adapter is the one that came installed by factory or was installed later. We will create a service ticket for you. Please check your private messages.

ASouz7
Honored Contributor II
75 Views

Hello Chaugh,

Could you please try version 18.32.0. This new driver version contains fixes that might resolve the BSOD issue, here is the link: https://downloadcenter.intel.com/download/25685/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Download Intel® PROSet/Wireless Software and Drivers for Windows 7* Please let us the results. We also created a service ticket for you. Please check your email.

KTang7
Novice
75 Views

yup I tried the new drivers and turned off power management in device manager and that seemed to resolve the problem. I can now sleep the computer without waking up to a BSOD.

thanks!

ASouz7
Honored Contributor II
75 Views

chaugh,

Thanks for letting us know. Based on this response we are now resolving the case created for you.

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