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Beginner
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intel(r) wifi 6 ax200 160mhz disconnecting

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I've had this WiFi adapter ever sense i built this computer that i'm using now, every now and then it will disconnect and lose all connections to other WiFi in the area then gain them again, some days it will cut out every hour and others it will disconnect every 5 seconds, is their any way i can get this fixed or updated drives. all the other post i have read have been no help what so ever.

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New Contributor I
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Welcome to the club!

 

I would suggest you, to try a differenet channel, I had it occured multiple time dailyt on channel around 50, but seems like once  a week on channel 153 :).

So ideally scan channel around your place, and check the least used one

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Moderator
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Hello Fluffy_Guppy

 

Thank you for posting on the Intel® communities.

In order to check this further, could you please confirm the following information?

 

1- Did the Intel® Wi-Fi 6 AX200 come pre-installed with the motherboard/computer? or did you buy it separately and installed it on the computer?

 

2- Are you having issues with Wi-Fi only or with Bluetooth too (both)?

 

3- When did it start to happen? Did it work fine before? I mean, were you able to have your wireless connection in a normal/expected performance before, or did the issue start from the first day you have the Wireless card? Please provide details

 

4- If the Wireless connection worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?

 

5- When the WiFi disconnects, does it reconnect automatically or not? How long does it take to reconnect? Do you see any error in Device Manager?

 

6- Have you checked if this issue happens on different networks? Is this issue happening at home, office environment, or both?

 

7- Have you tried a different router or Access point for testing purposes? Maybe one that is AX compatible? Have you rebooted your access-point, router, modem? Please provide details.

 

8- Have you tried a roll back to a previous driver version for testing?

 

9- Router/Access point brand, model, and firmware version:

 

 

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

 

1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

 

3- To save your scan, click Next and click Save.

 

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

 

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New Contributor I
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Welcome to the club!

 

I would suggest you, to try a differenet channel, I had it occured multiple time dailyt on channel around 50, but seems like once  a week on channel 153 :).

So ideally scan channel around your place, and check the least used one

View solution in original post

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Beginner
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I would recommend the scan channel option as well. There is a freeware tool called  NetSpot that will listen to your wireless adapter and report what it hears. You might be getting clobbered with a nearby wireless router. NetSpot will give you a good report on what signals it hears. The router should allow you to establish a set channel instead of working in automatic.

 

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New Contributor I
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Yup, my router gives me that option, and that was one reason I really want to ask Intel for RCA. No luck :). I believe, it may be some sporadic interference, which is reflected in very low lvl of a driver and it fails and resets.

 

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Beginner
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This exact same problem was happening to my desktop with an AX200 and an Asus AX88U Router. At first, I thought it was the router, but none of the other multitude of devices I had connected to the 5G connection was disconnecting like the Win 10 desktop. The connection would drop, and the 5G connection de-listed (although the 5G guest network can still be seen). I would have to shut off WiFi on the desktop and re-enable for it to reconnect.

I kept using the Intel Driver & Support Assistant to look for a more updated driver to no avail. So in desperation, I went into the Intel AX200 Properties page and tried the Update Driver there, and lo and behold, v21.110.2.1 (dated July 21, 2020) was installed. And now with this new driver, it has had zero disconnects for at least nine hours. This is the longest it's been that the AX200 hasn't disconnected.

You can see from the Netsh reports enclosed--the disconnects from the WiFi driver always followed some sort of extraneous "Capability change" (from prior driver v21.110.1.1 and displayed in red), and when I updated via device properties, that went away.

 

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New Contributor I
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Hey M3rocket,

   I'm now while I went through beta drivers at such state:

 

wifi-resets.PNG

which is not so bad. The far best move was to move to channel 153, which is not so used in my appartment complex ;).

I'm about to try to dump the traffic from another machine, to see, what's happening on the network and hopefully it'll help intel ;).

 

We'll see. 

 

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Moderator
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Hello Fluffy_Guppy


We are checking this thread and we have not heard back from you. If you need any additional information, please submit a new question as this thread will no longer being monitored.


We also noticed other peers posting in this thread have their own thread open. We kindly recommend you to continue working through your own threads if you need further assistance from Intel.


Best regards,


Andrew G.

Intel Customer Support Technician


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Beginner
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It seems like the connection speeds are slower at the higher channels, but the more stable. Using a signal scan and channel viewer on my phone, there are zero other 5GHz network that registers, so in my situation, it doesn't seem like conflicting signals from neighbors.

I do think that the Windows driver v21.110.2.1 has overall fewer disconnects than prior versions. But clearly, this is still a problem.

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