Re:intel wifi 6 ax201 not working

BasheerAbbas · ‎06-19-2023

my laptop is Asus TUF Dash f15 , intel WIFI 6 AX201 160MHz , not working .please help me .

BasheerAbbas · ‎06-19-2023

ssu

DeividA_Intel · ‎06-20-2023

Hello BasheerAbbas,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel Wi-Fi 6 AX201 160MHz.

In order to better assist you, please provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. Is the Bluetooth working?

3. Can you provide more details about the issue?

4. Do you see any errors in the device manager?

5. Was the adapter working before? When did the issue start?

Regards,

Deivid A.

Intel Customer Support Technician

BasheerAbbas · ‎06-26-2023

Welcome

The device was working, but every day when I turn on the device, the wifi drivers disappears , and the drivers remove from device manager ,

I delete the current driver daily and reinstall the drivers from the Asus site and repeat the process every day.

what i will do ?

DeividA_Intel · ‎06-23-2023

Hello BasheerAbbas,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

BasheerAbbas · ‎06-30-2023

than u

I'm waiting for you.

n_scott_pearson · ‎06-26-2023

You need to use the Windows Update Show-Hide tool to block the upgrade of the drivers by Windows Update. I have attached a copy of this tool, but you can get the 'official' version from Microsoft if you so desire.

Hope this helps,

...S

BasheerAbbas · ‎06-27-2023

I do this process every day, in the pictures below ...

DeividA_Intel · ‎06-27-2023

Hello BasheerAbbas,

Thanks for the information provided. To continue further, try the following:

1. Perform a clean install of the Wi-Fi and Bluetooth Intel drivers:

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

3. Run all the Windows updates, including the optional ones.

Regards,

Deivid A.

Intel Customer Support Technician

BasheerAbbas · ‎06-28-2023

The problem is still
The adapter works after that, but the second day it disappears.

DeividA_Intel · ‎06-28-2023

Hello BasheerAbbas,

Thanks for the confirmation. I would like to investigate this issue, I will need an updated report from the Intel® System Support Utility (Intel® SSU):

Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

BasheerAbbas · ‎06-28-2023

In the attachment you find the report.
Note: The frequency of the screen changes automatically from 120Hz to 60Hz with the disappearance of the converter.

DeividA_Intel · ‎06-29-2023

Hello BasheerAbbas,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎07-03-2023

Hello BasheerAbbas,

Thanks for your patience. Based on all the troubleshooting performed so far, my recommendation would be to check with Asus for further recommendations since this may be related to a hardware issue.

Please keep in mind that this thread will no longer be monitored by Intel.

Regards,

Deivid A.

Intel Customer Support Technician