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intel wireless ac 9560 stop working


hi sir,

I'm having a problem with my wifi its automatically shutting down with any warning or me doing anything different. i always need to reset the network every time it happens. but now today even after doing that its not turning ON. In my device manager there is a problem facing saying (code 10) and i don't know if it's a software or a hardware issue. 

I'm using intel wireless ac 9560 160mhz.

Acer rog Strix g G53 --model.

2 yrs since purchase.


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3 Replies

Hello @chinu

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following details?


1- Is the Intel® Wireless-AC 9560 the original wireless adapter that came pre-installed in your system or did you install/integrate it on the computer?

2- Are you having issues with Wi-Fi only or with Bluetooth too (both)?

3- Did the wireless connection work fine before at any time? Or is the issue happening since the very first day that you have the system?

4- If this worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?

5- When the "wireless shuts down" it is shown "off" in Windows® Network Settings? Are you unable to see networks available in the Windows® notification area (e.g. where it is the button to select and join to Wireless networks)?

6- Have you tried a different router or Access point for testing purposes? Have you rebooted your access-point, router, modem? Have you rebooted or cold boot the computer? Please provide details.

7- Have you tried a roll back to a previous driver version for testing?


8- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Note: I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU report to avoid exposing sensitive information in the communities.


Best regards,

Andrew G.

Intel Customer Support Technician



Hello chinu

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician


Hello chinu

We have not heard back from you so we will proceed to close this thread now.

If the issue persisted, our recommendation is to check this further with your computer manufacturer (OEM) for additional support. Here is the link to Acer* Support.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.