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Hello WGL,
Thank you for posting in Intel community Forum.
For us to further check the issue, please help provide the SSU logs of your system.
Kindly download the utility here:
https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello WGL,
I hope this message finds you well.
Were you able to check the previous post?
Please let us know if you still need assistance.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello WGL,
I hope you are having a good day.
I am sending another follow up on the information that I requested.
Since we have not heard back from you, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.
Best regards,
Michael L.
Intel Customer Support Technician

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