my ax211 alaways disconnected

[ddd12138]

Every 10 minutes, my ax211 reports an event as Netwtw1。Along with the network, it will freeze for a few seconds and then become smooth again 。

每过10分钟我的ax211 网卡会在事件管理器上报错 内容为

无法找到来自源 Netwtw14 的事件 ID 7029 的描述。本地计算机上未安装引发此事件的组件，或者安装已损坏。可以安装或修复本地计算机上的组件。

如果该事件产生于另一台计算机，则必须在该事件中保存显示信息。

以下是包含在事件中的信息:

\Device\NDMP1
Intel(R) Wi-Fi 6E AX211 160MHz

消息资源存在，但在消息表中找不到该消息。

或者

无法找到来自源 Netwtw12 的事件 ID 7021 的描述。本地计算机上未安装引发此事件的组件，或者安装已损坏。可以安装或修复本地计算机上的组件。

如果该事件产生于另一台计算机，则必须在该事件中保存显示信息。

以下是包含在事件中的信息:

消息资源存在，但在消息表中找不到该消息。

我希望能得到帮助

[JedG_Intel]

Hello ddd12138,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译.

To properly address your concerns, please share the information below.

1. Was this working fine before?

2. What driver version are you currently using?

3. Are there any other devices on your network experiencing similar connectivity issues?

4. When the network freezes, do you notice any other system performance issues or just the network connectivity?

Also, please share a screenshot of the logs error on the Event Manager so we can analyze it.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[ddd12138]

Here are the answers to your questions:
1 It used to be normal, at least in 2024, it will be normal, and the problem will be about half a month.
2 I have changed many drivers so far, and I am currently using 22.160.0.3
3 I also have a laptop with an AC 9462 network card, which doesn't give me this issue.
4 The network will be disconnected, or the signal will be lower, and the connection will be disconnected once

[JedG_Intel]

Hello ddd12138,

Thank you for sharing all this information. For further troubleshooting, please try to follow the steps below.

1. Check for OS updates

2. Try connecting to a different network

3. Reinstall driver 23.120.0

4. Generate SSU report

You may also find this link helpful: Clean Installation of Wireless Drivers

Additionally, I am only able to provide support in English and cannot understand the screenshot you have attached. Could you please translate the content into English and then take the screenshot again?

Best regards,

Jed G.

Intel Customer Support Technician

[ddd12138]

Hello
1. My environment is difficult for me to change the network, but I can use this software normally on other devices
2I can't install the 23.120 driver, my computer keeps showing that my version is too high (actually my current version is 22.160)
3 Then I don't generate an SSU report
4 The following is the translation of the screenshot:

Unable to find a description for event ID 7021 from source Netwtw10. The component that caused this event is not installed on the local machine, or the installation is corrupted. You can install or repair components on your local computer.

If the event occurs on another computer, you must save the display information in the event.

Here's the information included in the event:

The message resource exists, but the message cannot be found in the message table.

[JedG_Intel]

Hello ddd12138,

Thank you for this. You mentioned that you are also seeing an error message when trying to install driver version  23.120.0, please also attach a screenshot of this error so that I can have a proper view of it.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi ddd12138,

I sent you an email to continue the support. Please check your inbox at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician