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I just installed window 10 on my new system but i could not connect to internet using wifi because it not detecting any hotspot, i am currently using USB tethering. i have installed on intel page, update all drivers, download addition driver, check for drivers disability or ability using window key + x yet i cant connect
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Hi Jkmark,
Thank you for posting in the communities!
I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:
- May I know if you r device is a laptop or a desktop? if it's a laptop, what is the make and model of it?
- Have tried a roll back to a previous driver version for testing?
- What steps do you take to reproduce your issue?
- Were you able to have wireless connection in a normal/expected performance before?
Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:
Intel® System Support Utility for Windows*
Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.
Best regards,
Earl E.
Intel Customer Support Technician
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Hi Jkmark,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Earl E.
Intel Customer Support Technician
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Hi Jkmark,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Earl E.
Intel Customer Support Technician

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