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"7021 - Connection telemetry fields and analysis usage" log meaning

Alex06
Beginner
15,160 Views

Hi everybody,

We are currently experiencing WiFi disconnection problems on computers equipped with AC-8265 cards. In the Windows event viewer, I can see many such logs "7021 - Connection telemetry fields and analysis usage"

To know if this has a link with my problem, can someone tell me what this event corresponds to?

Thanks a lot

 
 
 

 

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4 Replies
Sebastian_M_Intel
Moderator
15,141 Views

Hello Alex06, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. How many units are facing this behavior? Do all these units have the same Intel® Dual Band Wireless-AC 8265 integrated? Also, is this the original adapter of the computers or did you install/change it separately? 

3. Are the disconnection issues only on the computers with the AC 8265 adapters or does it happen in other devices as well? 

4. When that happens, do you see any error messages in the Device Manager? If so, please provide a screenshot. 

5. Please provide screenshots of the errors shown in the event viewer. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician 


Sebastian_M_Intel
Moderator
15,095 Views

Hello Alex06,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
15,049 Views

Hello Alex06,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


DavidWithNUC
Beginner
7,279 Views

I am getting the same thing.  Attached is my SSU file.

 

When this happens I need to disable and then re-enable my WiFi adapter to get it to connect again.  It's very disruptive.

 

Thanks,

 

David

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