slow wifi

[bigmomma]

i have the intel dual band wireless ac 3168 i think and the wifi connection is very poor. on my phone ill get around 200mbps yet on my pc ill get mainly around 20mbps, i’ve searched up many tutorials and nothing works. i reset my pc one time and it started working, went up to 150mbps but fell back down and wont go back up, WHAT DO I DO??

[JaveA_Intel]

Hi bigmomma.

Thank you for reaching us, to further investigate on the issue, we would like to get the following information

You've mentioned that you have tried different recommended steps, may I know what are the specific recommended steps that you have tried. If you follow a step online, you can also share the link with us.

When did the issue started? Are there any recent changes on the computer before getting the issue?

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi bigmomma,

This is a quick follow up; We would like to know if you already have the information that I requested in order for me to continue to further investigate our issue.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi bigmomma,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Regards,

Jave Vincent A.

Intel Customer Support Engineer