updates constantly fails AC 9560

[IndyITDept]

Once again, Intel has pushed out an update to the AC 9560 that breaks the system.

I have called Asus about this ZenBook Q536FD_Q536FD running MS Windows 11.

Asus told me to contact Microsoft.

Microsoft told me to contact Intel.

Intel will, without a doubt tell me to contact either Microsoft or Asus.

All of the above are unacceptable answers.

This is a laptop.  I need to be able to rely on it to WORK away from my desk.  I need the bluetooth and the wifi to be available int he field.  That is why I purchased a laptop.

Should I avoid buying or referring anything with Intel wifi for myself or my clients?  As an MSP, that is no small responsibility to my clients for ensuring their equipment will meet their needs.

MS updates break the driver.
Intel updates break the driver.  

And I do not have either the time nor inclination to rebuild this machine, every time there is a driver update.  

That is like having to replace the engine of car, simply to put air into a tire.

Will someone PLEASE help me fix this issue?  Correctly?  And in a way where the next update does not break it, again?

[Mike_Intel]

Hello IndyITDept,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Can you further elaborate the issue that you encounter?
2. If you are getting an error message, please share the screenshot of the error.
3. How did you update the driver?
4. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello IndyITDept,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello IndyITDept,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician