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wifi 6 ax200 slow signal rate on games

Rev
Novice
3,503 Views

Hello.

 

So I bought a new gaming laptop (AORUS 15P (Intel 11th Gen)) to play some games on, I mainly play Valorant and Roblox. When I'm playing a game like Valorant I keep getting packet loss and game sometimes loose connection during a round. I also play Roblox a lot but I can't really play the game because my connection on Roblox is very bad and my connection is very unstable. On my old laptop my connection is just fine but my new one I get around 200 ms (which is good) but it always jumps to 500-800 ms making the game freeze a lot. I also went into my internet website thingy to check the wifi speed, I got like 390mbps which is very low in a wifi 6 card.

 

Specs:

OS Windows 10 Home
CPU 11th Gen Intel® Core™ i7-11800H (2.3GHz~4.6GHz)
Display 15.6" Thin Bezel FHD 1920x1080 IPS-level Anti-glare Display LCD (240Hz, 72% NTSC)
System Memory 16GB DDR4 3200MHz
Chipset Mobile Intel® HM570 Express Chipset
Video Graphics NVIDIA GeForce RTX 3060-P
Storage 512GB PCIe
Keyboard Type Island-style AORUS Fusion Keyboard with per-key backlit control
Optical Disk Drive N/A
I/O Ports 3x USB 3.2 Gen1 (Type-A)
1x Thunderbolt™ 4 (Type-C)
1x HDMI 2.1
1x mini DP 1.4
1x 3.5mm Audio Combo Jack
1x UHS-II SD Card Reader
1x DC-in Jack
1x RJ-45
Audio 2x 2 Watt Speaker
Microphone
DTS:X® Ultra Audio technology
Communications LAN: RTL8125-BG REALTEK (2.5G) Ethernet
WLAN : Intel® AX200 Wireless (802.11ax, a/b/g/n/ac/ax compatible)
Bluetooth: Bluetooth® V5.2
Webcam HD Camera
Security Firmware-based TPM, supports Intel® Platform Trust Technology (Intel® PTT)
Battery Li Polymer 99Wh
Dimensions 357(W) x 244(D)x27(H)mm
Weight ~2.2 kg
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12 Replies
Rev
Novice
3,472 Views

After doing some research I think my router is the problem, like I said before I had an old laptop which mostly likely it had wifi 5 installed. My router isn't that good, the max speed it can get is 80 Mhz and my wifi 6 top is 160 Mhz. This may be the case but I am still confused on why I am getting 390 mbps on wifi 6, shouldnt I be reaching max speed for wifi 5?

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DeividA_Intel
Employee
3,396 Views

Hello Rev,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® Wi-Fi 6 AX200 (Gig+)



In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. What is the brand and model name of your router?

4. Do you experience this issue any while gaming or also with other apps? If so, which apps?

5. Have you checked this behavior with Gigabyte?

  

 


Best regards, 

Deivid A.  

Intel Customer Support Technician 


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Rev
Novice
3,367 Views

1. i ran the program and attached the file

2. yes its the original one i later updated it to the latest version

3. FAST5366LTE-A from optus

4. it happens while gaming

5. nope

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DeividA_Intel
Employee
3,280 Views

Hello Rev, 



In order to help you further, please try the following:



1. Update your driver using Gigabyte drivers:

2. Update your driver using Intel drivers:

3. Check with Gigabyte for a BIOS update.

4. Check Windows updates for option updates.

5. Check that your router is running the latest firmware.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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Rev
Novice
3,268 Views

1. On the Gigabyte website most of the updates are old and I'm using the latest version which is not listed on the website

2. Both my wifi and bluetooth are up to date

3. my bios is up to date

4. everything installed already

5. I tried finding a firmware update online but I couldnt find any.

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DeividA_Intel
Employee
3,180 Views

Hello Rev, 


In this case as a test, please try to change the wireless adapter settings.


Advanced Intel® Wireless Adapter Settings:



Please let me know if the issue persists.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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Rev
Novice
3,162 Views

I tried doing this method awhile ago and it makes my connection speed worse. i just try playing on my old device today and checked the wifi status on windows and the wifi speed is 866.7 mbps which is the same on the device im having issues on. The only difference is the bytes on my wifi 6 device is extremely low to my old one, the wifi 6 device is getting 6 digit values and the old one is getting 7 digits which is way higher.

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DeividA_Intel
Employee
3,141 Views

Hello Rev, 


  

Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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Rev
Novice
3,078 Views

Ok

DeividA_Intel
Employee
3,035 Views

Hello Rev, 



In order to continue with the investigation, can you try/provide the following:



1. For how long have you been getting this issue since you got the computer?

2. Have you tested a different network?

3. Can you try a clean installation and use GIGABYTE driver 22.80.0.9 as a test? This is to confirm if the same issue happens?

4. Is this issue on certain games or all the games you play? Can you provide a list?

5. Can you check with your IPS for firmware for your router/modem? 

6. have you checked the cables of your router are in good status?

7. Try Recommended Settings for 802.11ac Connectivity



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Rev
Novice
2,969 Views

Yeah none of these options worked. I went my way and bought a usb adapter and my speed is good now. Sorry for wasting your time and thanks for helping.

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DeividA_Intel
Employee
2,929 Views

Hello Rev, 



Thanks for the update. I understand that you were able to solve the problem by using a USB adapter and I am glad to know that the speed improved with the adapter.


Also, I recommend you to check with gigabyte for further steps and to confirm any limitation or restriction placed on your device.



Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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