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瑾瑾_刘
Beginner
1,291 Views

xps13 9343, intel 7265 bluetooth doesn't work

My laptop is xps13 9343. OS: windows 10 pro. Driver version : 19.10.1635.

Microsoft Bluetooth LEEnumerator:BTH\MS_BTHLE\6&143E7926&2&0

Microsoft Bluetooth Enumerator:BTH\MS_BTHBRB\6&143E7926&2&1

Bluetooth Device(RFCOMM Protocol TDI):BTH\MS_RFCOMM\6&143E7926&2&0

Bluetooth Device(Personal Area Network):BTH\MS_BTHPAN\6&143E7926&2&2

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2 Replies
idata
Community Manager
318 Views

Hello Go_liujin,

 

 

As we understand, yous system is having issue with Bluetooth* connectivity. Regretably, we are not able to make a proper assessment with the information you provided.

 

 

We would like to inform that support for this community is provided in english and we can't use automated translators with pictures.

 

In this case, we would advise you to create a new thread in the Chinese support Communities, where you can get recommendations from other persons using your language:

 

 

https://communities.intel.com/community/chinesesupport https://communities.intel.com/community/chinesesupport

 

 

We can infere from the picture that the Bluetooth* adapter is online, but shows error code 28. At this point, the only recommendation we have is to do a clean installation of the driver:

 

 

1. Download and save Intel® PROSet/Wireless Software for Bluetooth® technology for Windows® 10, the first option is the one from Dell, or you can also try the one from Intel® Download Center:

 

 

Dell Support for XPS 13 9343:

 

http://www.dell.com/support/home/us/en/19/product-support/product/xps-13-9343-laptop/drivers

 

 

Intel® Wireless Bluetooth® Software for Windows® 10 [19.10.1635]

 

https://downloadcenter.intel.com/download/26312/Intel-Wireless-Bluetooth-Software-for-Windows-10?pro...

 

 

2. Go to Control Panel, Programs, and uninstall the Intel® Wireless Bluetooth Software.

 

3. Check Device Manager - Bluetooth, if the Intel® Wireless Bluetooth® driver is installed, proceed to uninstall and delete it.

 

4. After the Bluetooth software is removed, you can install the driver you downloaded before.

 

 

Regards,

 

Jonathan B.
idata
Community Manager
318 Views

Hello,

 

 

We haven't seen any new messages for this thread. Feel free to let us know if you require further assistance.

 

 

Regards,

 

Jonathan.
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