Change host for the license server

[AndreasLundback]

Hi, I have a valid/active subscription of Intel® oneAPI Base and HPC Toolkit (Multi-Node)

I need to change host where the license server is running. Previously it was easy to do this in the portal, but now I can't find it.

I see nothing under https://lemcenter.intel.com/licenses/ If I enter the product key in https://lemcenter.intel.com/entitlements/ and hit register it says that my email domain doesn't match the owners domain (but I'm the owner).

[Vipin_Singh1]

Hi Andreas, we have sent you a private message and asked for some confidential information. Please check your community inbox and share the details with us via private message.

[AndreasLundback]

Hi Vipin, the reply notification email ended up in the spam-box so that's why I'm a bit late

I also received a notification that I had a PM. However, when I check my community inbox there is no message there. Seems like I'm not able to PM you either(?). Can you please send an email to me, so I can reply with the requested info? its andreas dot lundback and the domain is ltu and a dot se

[Vipin_Singh1]

Hi Andreas, we have resent you a private message and asked for some confidential information. Please check your community inbox and share the details with us via private message.

[AndreasLundback]

Hi, there is still nothing in my (community) inbox... Can you PM me some other way to communicate as this doesn't work?

[Vipin_Singh1]

Hi Andreas, we apologize for the inconvenience caused. We have resent you a private message and asked for some confidential information. Please check your community inbox and share the details with us via private message.

[AndreasLundback]

@Vipin_Singh1your answer is a copy of the two previous replies that you have given. Which part of "your private messages don't reach my community inbox" am I failing to communicate? We are paying for a subscription, but this support does not feel like premium...

[Vipin_Singh1]

Hi Andreas, we regret any inconvenience you may have experienced. We would like to inform you that we have attempted to contact you privately three times. Unfortunately, due to a tool issue, the messages are not reflecting on your end. We are checking on the issue with our internal team. We will get back to you as soon as possible.