I cannot generate license file for my registered products

[Gernot2]

I can see an active support status until 07/17/2024 but I'm not able to gernerate the licese files

[ArpanB_Intel]

Hi Gernot, we have contacted you internally to gather some information. Please check your inbox and respond to us internally as the information is non-public in nature.

[Gernot2]

Hello ArpanB_Intel, thanks for your reply. I checked my Inbox but I can't find any messages. Should I post my serial numbers here? I've provided additional information in a support request stream: Support Request 05919510

[ArpanB_Intel]

Gernot, we found that the license serial numbers have been upgraded. Thus the older license serial numbers have been retired and new license serial numbers have been provided to you.

However, the new license serial numbers were not yet activated and thus you could not generate the license file. We have now activated them from our end. Please log in to your account and check if you can download the license files or not.

[ArpanB_Intel]

Gernot, unfortunately we were unable to get a response.

If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.