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OneApi python 2022.3.1 installation hangs

Zaphod
Beginner
663 Views

On a Redhat 8.7 (4.18.0-372.16.1.el8_6.x86_64) system trying to install oneapi python. Other oneapi packages install fine. Running the l_HPCKit_p_2022.3.1.16997_offline.sh script and select components to add/remove, it shows all are installed except for python. I select python for an install with no Eclipse ID integration and continue. The script runs indicating it has proceeded past other components when it hangs at 87%

 

Installing 44 of 48: Intel Distribution for Python"

The log files at this time are included as AllLogs.tar

The process tree shows these running when it hung:

/bin/sh ./l_HPCKit_p_2022.3.1.16997_offline.sh

/bin/sh /jilasoft/src/intel/l_HPCKit_p_2022.3.1.16997_offline/install.sh

/jilasoft/src/intel/l_HPCKit_p_2022.3.1.16997_offline/bootstrapper

/opt/intel/oneapi/installer/installer --log-dir /tmp/root/intel_oneapi_installer/2022.11.28.10.31.47.579 --product-id intel.oneapi.lin.hpckit.product --product-ver 2022.3.1-16997 --package-path /jilasoft/src/intel/l_HPCKit_p_2022.3.1.16997_offline/packages

/opt/intel/packagemanager/1.0/packagemanager --action install --component-manifest /var/intel/installercache/downloadcache/intel.oneapi.lin.python3,v=2022.2.1-17274/manifest.json --download-cache /var/intel/installercache/downloadcache --install-dir /jilasoft/software/intel/oneapi --install-dir-id default_oneapi_installdir_2021 --installer-cache /var/intel/installercache/intel.installer.oneapi.linux.installer/intel.oneapi.lin.BaseKit.package,v=2022.3.1-17310 --installer-id intel.installer.oneapi.linux.installer --log-dir /tmp/root/intel_oneapi_installer/2022.11.28.10.31.47.579 --package-id intel.oneapi.lin.BaseKit.package --package-ver 2022.3.1-17310 --product-id intel.oneapi.lin.basekit.product --product-ver 2022.3.1-17310 --session intel.sessionmanifest.1669657079634766 --property InstallerCacheRootPath=/var/intel/installercache

/bin/sh /var/intel/installercache/downloadcache/intel.oneapi.lin.python3,v=2022.2.1-17274/exec_script.sh /jilasoft/software/intel/oneapi

/bin/sh /var/intel/installercache/downloadcache/intel.oneapi.lin.python3,v=2022.2.1-17274/exec_script.sh /jilasoft/software/intel/oneapi

/bin/sh /jilasoft/software/intel/oneapi/intelpython/latest/setup_scripts/.setup_ipy.sh

/jilasoft/software/intel/oneapi/intelpython/latest/bin/python bin/conda create -y --prefix /jilasoft/software/intel/oneapi/intelpython/latest/envs/2022.2.1 -c /jilasoft/software/intel/oneapi/conda_channel --override-channels --offline --file ./setup_scripts/.intelpython3_2022.2.0_ipy_pkgs_env_support.txt

 

This last conda create process seems to be the one that hangs and it might be because the directory given with the --prefix option doesn't exist. I created this directory via this command (the envs intermediate directory didn't exist either):

mkdir -p /jilasoft/software/intel/oneapi/intelpython/latest/envs/2022.2.1

 

I then reran the original l_HPCKit_p_2022.3.1.16997_offline.sh script as before. This time it doesn't hang, but ends with "Installation of component has failed" version:2022.2.1-17274

Lines marked with errors in the log file include

   ERROR : During the execution of the application '/var/intel/installercache/downloadcache/intel.oneapi.lin.python3,v=2022.2.1-17274/exec_script.sh' with arguments '/jilasoft/software/intel/oneapi' errors were received:''

 ERROR : Execution of step 7 failed with error: <CustomActionStep> The Executing step PostInstallCustomAction is completed incorrectly

The log files for this try are included as Allogs1.tar .

 

 

0 Kudos
17 Replies
Soumya_M_Intel
Moderator
627 Views

Hi Zaphod,


Thanks for posting your concern on the forum. Kindly share the installation logs from the below path & the mentioned AllLogs.tar (if not removed).


Path: opt/intel/oneapi/logs


They will allow us to check on the issue better. Looking forward to your update.


Regards,

Soumya


Zaphod
Beginner
624 Views

I tarred up the log files. When I try to submit them, I get this error:

 

The attachment's alllogs.tar content type (application/x-tar) does not match its file extension and has been removed.

Zaphod
Beginner
623 Views

Second try using select files instead of dragging and dropping

Soumya_M_Intel
Moderator
612 Views

Hi Zaphod,


Thanks for letting us know about the situation. Due to the issue in attaching files, I have just recently sent an email to you. Kindly try replying to it with the log files. Please let us know if the issue persists.


Regards,

Soumya


Soumya_M_Intel
Moderator
602 Views

Hi Zaphod,


Thanks for sharing the logs. They have reached us successfully. We are checking on them with our resources. Kindly wait for 2-3 business days. We will get back to you as soon as possible.


Regards,

Soumya


Soumya_M_Intel
Moderator
509 Views

Hi Zaphod,


Thanks for your patience. We just wanted to keep you updated that we are still working on the issue with our resources. Please wait for 2-3 business days. We will get back to you as soon as we have an update regarding it.


Regards,

Soumya


Soumya_M_Intel
Moderator
415 Views

Hi Zaphod,


Thanks for your patience. The Intel® oneAPI Toolkits 2023.0 has just released. Please try installing the following toolkits (in the given order of download links) using their offline installer.


Intel® oneAPI Base Toolkit Download Link: https://www.intel.com/content/www/us/en/developer/tools/oneapi/base-toolkit-download.html?operatings...


Intel® oneAPI HPC Toolkit Download Link: https://www.intel.com/content/www/us/en/developer/tools/oneapi/hpc-toolkit-download.html?operatingsy...


Kindly let us know the following details, if the issue persists.


  • The version(s) of the initially mentioned Intel® oneAPI packages that had installed fine.
  • The name(s) & version(s) of Python product packages installed on the system, if any (irrespective of Intel® product or not).


Regards,

Soumya


Zaphod
Beginner
408 Views

Tried with the 2023.0 versions. Again, all installed fine until python. This time it didn't hang, but backed out giving this eror:

 

An error has been encountered during the installation process. Detailed installation log files are located under '/tmp/root/intel_oneapi_installer/2022.12.19.11.37.00.506'

Please submit this error and the log files....

Installation of component has failed. Component id: intel.oneapi.lin.python3, name: Intel Distribution for Python*, version: 2023.0.0-25636

 

This redhat 8.7 system has python2-2.7.18-11, python36-3.6.8-38 and python39-3.9.13-1 from redhat.

None of the oneapi python packages has installed properly.

Installation of intelpython3 2019.1 and 2020.2 succeeded on a previous system and have been copied to this one.

Soumya_M_Intel
Moderator
378 Views

Hi Zaphod,


Thanks for the update and the log. We had tried to replicate the issue in a similar environment. However, the installation was successful.


We are currently checking with our higher team. Please wait for 2-3 business days. Our internal team or we will get back to you as soon as possible.


Regards,

Soumya


Soumya_M_Intel
Moderator
271 Views

Hi Zaphod,


Thanks for your patience. We have been checking on the issue our higher team. The error might have occurred due to a bug on versions (8.6 and 8.7) of RHEL & RockyLinux. Due to this bug, all Qt applications, which start subprocess via QProcess may hang and wait to flush the output.


To resolve the issue, we would recommend you try upgrading the Linux kernel to newer version (such as 'kernel-4.18.0-372.26.1.el8_6 or newer').


If the issue persists try clearing the older installer caches from '/var/intel/installercache/'.


However, please let us know if the issue still persists. Kindly update us if it is resolved. Looking forward to your response.


Regards,

Soumya


Soumya_M_Intel
Moderator
205 Views

Hi Zaphod,


Please let us know if the issue persists even after trying out the workarounds mentioned in our last response. Kindly let us know if there are any further queries or concerns.


Regards,

Soumya


Zaphod
Beginner
192 Views

A new kernel/reboot would be a bit disruptive here, so exploring alternatives first.

I tried a command line installation just now and it complains that "another program is being installed". These processes seem to be the culprits:

/tmp/root/intel_oneapi_installer/2022.12.19.11.36.22.455/inte.oneapi.lin.aikit.product,v=2023.0.0-26100/bootstrapper --product-id intel.oneapi.lin.aikit.product --product-ver 2023.0.0-26100

/opt/intel/oneapi/installer/installer --product-id intel.oneapi.lin.aikit.product --product-ver 2023.0.0-26100 --log-dir /tmp/root/intel_oneapi_installer/2022.12.19.11.37.00.506 --package-path /tmp/root/intel_oneapi_installer/2022.12.19.11.36.22.455/intel.oneapi.lin.aikit.product,v=2023.0.0-26100/packages

Killed these processes and the installation script starts up.

Couldn't find the latest intel-python, but a previous release (2022.3) says that a newer one has been installed. Tried installing this older one. Gave this error message:

Installation of component has failed.

  Component id: intel.oneapi.lin.python3, name: Intel® Distribution for Python

  *, version: 2022.2.1-17274.

Will now try to delete cache.

Zaphod
Beginner
191 Views

Renamed the cache and installed into a new directory. Ran these two scripts that worked fine except didn't find the installed kernel headers.

l_HPCKit_p_2023.0.0.25400_offline.s

l_BaseKit_p_2023.0.0.25537_offline.sh

I don't see an intelpython product in these installations. Is there an additional installation script I need to use?

Zaphod
Beginner
183 Views

Aha. I see that intel python isn't in these, but the previous installation process somehow tried to get them. I just downloads and ran

l_AIKit_p_2023.0.0.26100_offline.sh

 

Now *that* allows the install of intel python and *that* is currently hanging.

Soumya_M_Intel
Moderator
168 Views

Hi Zaphod,

 

Thanks for the updates on the thread. Yes, while Python package not being part of the toolkits, they still had installation issue related to it. Therefore, we wanted to make sure that it is fixed first. Now as for the Intel® Intel® AI Analytics Toolkit, kindly try the following.

 

sudo sh ./l_AIKit_p_2023.0.0.26100_offline.sh -a --silent --eula=accept --log.dir=log/AI-Toolkit-2023.0.0

 

If the issue persists, you may also try downloading the Intel® Distribution for Python* offline installer directly via the below link.

 

Direct Download Link: https://registrationcenter-download.intel.com/akdlm/irc_nas/19093/l_pythoni39_oneapi_p_2023.0.0.2563...

 

Thereafter, you may use the following command for installation.

 

sudo sh ./l_pythoni39_oneapi_p_2023.0.0.25636_offline.sh -a --silent --eula=accept --log.dir=log/Python-2023.0.0

 

However, if the issue still persists, kindly share their logs from the log directory and a snippet of the output where the installations hang.

 

Looking forward to your update. Hope you have a nice day ahead!

 

Regards,

Soumya

 

Zaphod
Beginner
159 Views

I tried the installation on a second machine running the same kernel version: 4.18.0-372.16.1

This hung just like the original machine.

I tried on this machine running kernel version: 4.18.0-372.26.1

This installed correctly.

You can close this problem.... ultimately a kernel issue for Redhat.

Soumya_M_Intel
Moderator
143 Views

Hi Zaphod,


Thanks for getting back to us on the thread. Glad to know that the installation finally worked correctly for you.


We appreciate you trying out the installation on the newer kernel. Proceeding further we are closing this thread. However, if you need any additional information, please feel free to post a new question as this thread will no longer be monitored by Intel®. We are here to assist you.


Hope you have a great day ahead!


Regards,

Soumya


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