Unable to post additional files to product support

[Ian_K_]

I have raised a product issue and been able to get some responses from Intel, but the system is not allowing me to send additional files when I try to upload a screenshot.  It goes into an permanent loop of some kind The files are not large.  Is there a way around this other than creating a new support issue and uploading my files.

[Vipin_S_Intel · Accepted solution]

Hi Ian,

We apologize for the inconvenience caused. Could you please provide more details about the issue so that we can escalate it to our higher-level team? I also noticed that there are a few priority support tickets under your account, and one of our Intel® representatives will be in touch with you shortly.

If the issue is unrelated to the existing tickets, we recommend creating a new ticket, as you have active priority support. Alternatively, you can share the details of the issue here, and we will assist you to the best of our ability.

Thanks!

[Vipin_S_Intel]

Hi Ian, unfortunately, we were unable to hear back from you. 

If you have any further queries, please post a new question, as this thread will no longer be monitored by Intel®.