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I have raised a product issue and been able to get some responses from Intel, but the system is not allowing me to send additional files when I try to upload a screenshot. It goes into an permanent loop of some kind The files are not large. Is there a way around this other than creating a new support issue and uploading my files.
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Hi Ian,
We apologize for the inconvenience caused. Could you please provide more details about the issue so that we can escalate it to our higher-level team? I also noticed that there are a few priority support tickets under your account, and one of our Intel® representatives will be in touch with you shortly.
If the issue is unrelated to the existing tickets, we recommend creating a new ticket, as you have active priority support. Alternatively, you can share the details of the issue here, and we will assist you to the best of our ability.
Thanks!
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Hi Ian,
We apologize for the inconvenience caused. Could you please provide more details about the issue so that we can escalate it to our higher-level team? I also noticed that there are a few priority support tickets under your account, and one of our Intel® representatives will be in touch with you shortly.
If the issue is unrelated to the existing tickets, we recommend creating a new ticket, as you have active priority support. Alternatively, you can share the details of the issue here, and we will assist you to the best of our ability.
Thanks!
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Hi Ian, unfortunately, we were unable to hear back from you.
If you have any further queries, please post a new question, as this thread will no longer be monitored by Intel®.
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