Analyzers
Talk to fellow users of Intel Analyzer tools (Intel VTune™ Profiler, Intel Advisor)
Announcements
FPGA community forums and blogs on community.intel.com are migrating to the new Altera Community and are read-only. For urgent support needs during this transition, please visit the FPGA Design Resources page or contact an Altera Authorized Distributor.
5255 Discussions

Advisor crash at startup

Zsolt_C_
Beginner
‎01-23-2017 01:08 AM
896 Views

Advisor crashes immediately at startup.

Already opened bug report, which was closed next working day stating "In order to receive the correct assistance for the issue you are facing, please contact our software support directly." and then a link to this forum. 

Please advise how you prefer bug reports. 

0 Kudos

Link Copied

2 Replies
Kevin_O_Intel1
Employee
‎01-23-2017 07:51 AM
896 Views

 

How did you previously file your bug report? Was it through Intel Premier Report? Or was it through e-mail? Can you attach your email to this issue? (if this was how you filed)

Thanks!

0 Kudos
Copy link
Zsolt_C_
Beginner
‎01-23-2017 08:03 AM
896 Views

Hi,

 I have just been advised that "we are working on transferring our software tools support to a new system, and your issue was incorrectly addressed". What happened apparently is that my case about the Advisor somehow ended up with the Hardware team, and since the first communication did not actually say the support is being closed due to it not being a hardware issue I was quite confused. I submitted through the webpage; we do have premier support, I'm not sure how I reached the issue report page though. 

 All looks on track, many thanks.
 Zsolt

0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.