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Teodor_H_
Beginner
145 Views

Amplxe-gui 2017 crashes when finalizing diskio results

Hi

VTune crashes when finalizing results for diskio analysis. Analysis runs properly, however on finalizing results it crashes when loading 'stdsrc.etl'

Attached is the crash log generated by application. I can share the analysis results if you need them.

Regards,

Teodor

 

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10 Replies
Kevin_O_Intel1
Employee
145 Views

 

I can file a bug report.

 

Can you give me some additional information? What type of analysis were you running?

 

Can you run

amplxe-feedback -create-bug-report test

This will create a test.zip file ... Can you attach this fle

Thanks

Kevin

Teodor_H_
Beginner
145 Views

Hi Kevin,

I was running a diskio analysis.

I get the following error while running amplxe-feedback

C:\temp>amplxe-feedback -create-bug-report test
Intel(R) VTune(TM) Amplifier XE 2017 (build 478468) feedback tool
Copyright (C) 2009-2016 Intel Corporation. All rights reserved.
Collecting pids tree

C:\temp>/*  2>nul 1>nul
Copyright (C) 2006-2010 Intel Corporation. All rights reserved.
Quality Feedback Agent
Version: Quality Feedback Agent for Windows*


This diagnostic script generates detailed information about your system.
When  you forward  the output of this command to Intel(R) Support, the enclosed
system data will be used solely for the purposes of troubleshooting the problem
you have reported to Intel(R) Support. This information will not be shared with
any other companies or users, nor will it be used for any other purpose.


The script is collecting info. Please wait ...

Hardware and OS Information
        * Collecting information about your system by systeminfo
        * Collecting information about your system by msinfo32
        * Getting events recorded in the Application log
        * Getting events recorded in the Security log
        * Getting events recorded in the System log
        * Getting user's properties
        * Exporting the Local Security Policy settings
        * Installed Products
Product specific information
        * Product components
        * Product installation directory
        * Product version
        * Sep file version
        * Intel(R) Software Product licenses
        * Product settings from the system registry
        * Copying product install logs
        * Collecting list of product files
Exception occurred: [object Error]
C:\Users\THANCH~1\AppData\Local\Temp\amplxe-log-thanchevici\2016-09-16-11-34-44-543.amplxe-feedback.exe\qfagent.cmd(452, 5) Microsoft JScript runtime error: Invalid procedure call or argument

CScript Error: Execution of the Windows Script Host failed. (0x80020102)

C:\temp>

Will the report file generated by VTune help?

regards,

Teodor

Teodor_H_
Beginner
145 Views

Maybe these files help

Kevin_O_Intel1
Employee
145 Views

 

Thanks!

I'll discuss these issues with our development team and get back to you

Regards,

Kevin

Kevin_O_Intel1
Employee
145 Views

 

Hi,

Can you also attach the full result directory that VTune generated.

Thanks!

Kevin

Teodor_H_
Beginner
145 Views

Hi Kevin,

the archive is 47MB, which seems too much for the web interface (errors at 47%). Do you have a public FTP where I can copy it?

Teodor

Kevin_O_Intel1
Employee
145 Views

 

Can you create an Intel  premier support issue and attach the directory to the issue?

 

Kevin_O_Intel1
Employee
145 Views

 

You could also try e-mail to kevin.p.oleary@intel.com

Teodor_H_
Beginner
145 Views

Hi Kevin,

I have sent you a mail with details on how to access the archive.

regards,

Teodor

Roman_S_Intel1
Employee
145 Views

Hi Teodor,

To collect Disk I/O analysis metrics VTune Amplifier relies on data provided by low level Windows* OS layers. From the provided results we see that ETW reported incomplete configurations for SMC USB drives on your system. We will handle the case gracefully and include the fix to the future VTune Amplifier release.

Thanks,
Roman

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