Error message "Amplifier cannot detect local machine configuration".

[Kurz__Heidi]

Hi ,

in the sommer 2018 I have installed VTune_Amplifier_2018_update2_setup and my operating system is Windows 10.

At the beginning VTune works fine and all was OK. 

For two weeks now I cannot profile with VTune. I can start the tool, but if I want to start a profile session I always get the error message: 

"Amplifier cannot detect local machine configuration"

I removed the installation and installed it again but the error message has remained.

Best regards, 

Heidi

.

[Kirill_U_Intel]

Hi, Heidi.

Could you provide some info from vtune tools?

We need output from

VTUNE_INSTALL_DIR\bin64\amplxe-runss.exe --context-value-list

and

VTUNE_INSTALL_DIR\bin64\sep.exe -version

Thanks, Kirill

[Kurz__Heidi]

Hi Kirill,

here is my output:

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>amplxe-runss.exe --context-value-list
amplxe: Error: Unknown option: --no-altstack

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>sep.exe -version
Sampling Enabling Product version: 4.1 built on Mar  8 2018 01:23:43
SEP User Mode Version: 4.1.0
SEP Driver Version: 4.1.0
PAX Driver Version: 1.0.2
Platform type: 103
CPU name: Intel(R) Processor code named Skylake
PMU: skylake
Driver configs: Maskable Interrupt, PEBS OFF (by OS security)
Copyright(C) 2007-2018 Intel Corporation. All rights reserved.

Best regards, 

Heidi

[Kirill_U_Intel]

Does the 32-bit amplxe-runss produce error about incorrect option  too?

 c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin32>amplxe-runss.exe --context-value-list

could you provide output from --help option for both 32 and 62 bit amplxe-runss?

Kirill

[Kurz__Heidi]

Here are the outputs:

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin32>amplxe-runss.exe --context-value-list
amplxe: Error: Unknown option: --no-altstack

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin32>amplxe-runss.exe --help
amplxe: Error: Unknown option: --no-altstack

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>amplxe-runss.exe --help
amplxe: Error: Unknown option: --no-altstack

BR, Heidi

[Kirill_U_Intel]

Very strange. The error of amplxe-runss option is the reason of "Amplifier cannot detect local machine configuration"

but it is not clear what is wrong with amplxe-runss.

in your experiments we don't send --no-altstack option to runss but it is always there. Looks like 'amplxe-runss --bla-bla-bla' will produce the same issue :( is it true?

Kirill

[Kurz__Heidi]

The tool amplxe-runss is available, but it seems not to work.

Here are the outputs again:

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>amplxe-runss
Intel(R) VTune(TM) Amplifier Data Collector
Copyright (C) 2009-2018 Intel Corporation. All rights reserved.

Usage: amplxe-runss [options] [[--] <application> [arguments]]

Example: amplxe-runss -- vtunedemo

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>amplxe-runss --bla
amplxe: Error: Unknown option: --no-altstack

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>amplxe-runss --no-altstack
amplxe: Error: Unknown option: --no-altstack

[Kirill_U_Intel]

Probably the something wrong with environment

Could you send 'set' output from the console where you run amplxe-runss?

[Kurz__Heidi]

OK, here is my set output:

c:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\bin64>set
ALLUSERSPROFILE=C:\ProgramData
AMPLXE_RUNTOOL_OPTIONS=--no-altstack
ANT_HOME=d:\tools\install\ant\apache-ant-1.9.7\
APPDATA=C:\Users\hku\AppData\Roaming
COMMANDER_DRIVE=C:
COMMANDER_EXE=C:\Program Files\Totalcmd\TOTALCMD64.EXE
COMMANDER_INI=C:\Users\hku\AppData\Roaming\Ghisler\wincmd.ini
COMMANDER_PATH=C:\Program Files\Totalcmd
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=PTV-D18-BE0087
ComSpec=C:\Windows\system32\cmd.exe
EmpirumServer=SKA-WN-EMPIRUM.PTVAG.PTV.DE
EmpirumServicePartition=0
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
FPS_BROWSER_USER_PROFILE_STRING=Default
HOMEDRIVE=U:
HOMEPATH=\
HOMESHARE=\\fs-homeshares.ptvag.ptv.de\home$\Heidi.Kurz
JAMTHREADS=6
JAVA8_HOME_64=c:\Program Files\Java\jdk1.8.0_152\
JAVA_HOME=c:\Program Files\Java\jdk1.8.0_152\
JAVA_HOME_64=c:\Program Files\Java\jdk1.8.0_152\
LOCALAPPDATA=C:\Users\hku\AppData\Local
LOGONSERVER=\\SKA-WN-DC02
MapDir=m:/data/maps/binary/
MAP_DIR=m:/data/maps/binary/
MAVEN_HOME=d:\tools\install\maven\apache-maven-3.3.9\
MAVEN_OPTS=-Xms2G
NUMBER_OF_PROCESSORS=8
OneDrive=C:\Users\hku\OneDrive
OS=Windows_NT
Path=c:\Program Files\Java\jdk1.8.0_152\\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\SysWOW64\Empirum;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Users\hku\.dnx\bin;C:\Program Files\Microsoft DNX\Dnvm\;C:\Program Files (x86)\Windows Kits\8.1\Windows Performance Toolkit\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\SlikSvn\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Git\cmd;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;d:\tools\install\maven\apache-maven-3.3.9\\bin;d:\tools\install\ant\apache-ant-1.9.7\\bin;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\PuTTY\;C:\Program Files\TortoiseGit\bin;C:\Users\hku\AppData\Local\Microsoft\WindowsApps;c:\Program Files\PuTTY\;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=5e03
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\Windows\system32\WindowsPowerShell\v1.0\Modules
PUBLIC=C:\Users\Public
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\Windows
TEMP=d:\temp\hku\
TMP=d:\temp\hku\
USERDNSDOMAIN=PTVAG.PTV.DE
USERDOMAIN=PTVAG
USERDOMAIN_ROAMINGPROFILE=PTVAG
USERNAME=hku
USERPROFILE=C:\Users\hku
VS100COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\Tools\
VS110COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\Tools\
VS120COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 12.0\Common7\Tools\
VS140COMNTOOLS=C:\Program Files (x86)\Microsoft Visual Studio 14.0\Common7\Tools\
VTUNE_AMPLIFIER_2018_DIR=C:\Program Files (x86)\IntelSWTools\VTune Amplifier 2018\
windir=C:\Windows

[Kirill_U_Intel]

could you unset this AMPLXE_RUNTOOL_OPTIONS=--no-altstack?

just set AMPLXE_RUNTOOL_OPTIONS=

BTW, did you add it yourself?

Kirill

[Kurz__Heidi]

Hi Kirill, 

I dont't know why I have had this environment variable.

I removed it and now VTune works again!

Many thanks, Heidi

[Kirill_U_Intel]

Glad to hear that all is fine now.

Kirill