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2024.1 should support the SPR platform. Have you been able to check if the VTune driver is ready? Please post your command line. Thanks.
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I didn't specify, I'm on Windows Server 2022.
Here is the command line for drivers
> "c:\Program Files (x86)\Intel\oneAPI\vtune\2024.1\bin64\amplxe-sepreg.exe" -s
Checking sepdrv5 driver path...OK
Checking sepdrv5 service...
Driver status: the sepdrv5 service is running
Checking sepdal driver path...OK
Checking sepdal service...
Driver status: the sepdal service is running
Checking socperf3 driver path...OK
Checking socperf3 service...
Driver status: the socperf3 service is running
Checking vtss driver path...OK
Checking vtss service...OK
It looks ok, but still I have the same error in VTune.
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Please post the output of sep.exe -version (as administrator) and Windows Version & OS Build.
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"c:\Program Files (x86)\Intel\oneAPI\vtune\2024.1\bin64\sep.exe" -version doesn't provide any output.
For Windows version :
Edition Windows Server 2022 Datacenter
Version 21H2
Installed on 9/13/2023
OS build 20348.2402
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Hi,
Any idea on what is wrong ?
Thanks,
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It looks like there is something in environment prevents to detect CPU arch. I have escalated the issue to engineering team. We need some time to do investigations.
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Could you share some information on your system:
1. Please check what antivirus is active on your system. It will be available at "Windows Security"->"Virus & threat protection"
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It looks like replying by email is not putting the answer here. (And also, using Firefox here is not working, I cannot reply)
So here are the requested information
Hi,
Here are the requested informations
1. Antivirus is Trend Micro Security
2. systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version"
OS Name: Microsoft Windows Server 2022 Datacenter
OS Version: 10.0.20348 N/A Build 20348
3.Get-MpComputerStatus
AMEngineVersion : 0.0.0.0
AMProductVersion : 4.18.24040.4
AMRunningMode : Not running
AMServiceEnabled : False
AMServiceVersion : 0.0.0.0
AntispywareEnabled : False
AntispywareSignatureAge : 0
AntispywareSignatureLastUpdated :
AntispywareSignatureVersion :
AntivirusEnabled : False
AntivirusSignatureAge : 65535
AntivirusSignatureLastUpdated :
AntivirusSignatureVersion :
BehaviorMonitorEnabled : False
ComputerID : A4EB669A-9760-D83A-8A2E-610A0E210F77
ComputerState : 0
DefenderSignaturesOutOfDate : False
DeviceControlDefaultEnforcement : Unknown
DeviceControlPoliciesLastUpdated : 1/1/1601 1:00:00 AM
DeviceControlState : Unknown
FullScanAge : 4294967295
FullScanEndTime :
FullScanOverdue : False
FullScanRequired : False
FullScanSignatureVersion :
FullScanStartTime :
InitializationProgress : ServiceStartedSuccessfully
IoavProtectionEnabled : False
IsTamperProtected : False
IsVirtualMachine : True
LastFullScanSource : 0
LastQuickScanSource : 0
NISEnabled : False
NISEngineVersion : 0.0.0.0
NISSignatureAge : 65535
NISSignatureLastUpdated :
NISSignatureVersion :
OnAccessProtectionEnabled : False
ProductStatus : 1
QuickScanAge : 4294967295
QuickScanEndTime :
QuickScanOverdue : False
QuickScanSignatureVersion :
QuickScanStartTime :
RealTimeProtectionEnabled : False
RealTimeScanDirection : 0
RebootRequired : False
SmartAppControlExpiration :
SmartAppControlState :
TamperProtectionSource : Signatures
TDTCapable : N/A
TDTMode : N/A
TDTSiloType : N/A
TDTStatus : N/A
TDTTelemetry : N/A
TroubleShootingDailyMaxQuota :
TroubleShootingDailyQuotaLeft :
TroubleShootingEndTime :
TroubleShootingExpirationLeft :
TroubleShootingMode :
TroubleShootingModeSource :
TroubleShootingQuotaResetTime :
TroubleShootingStartTime :
PSComputerName :
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my answer is not going through.
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Hi,
Here are the requested informations
1. Antivirus is Trend Micro Security
- systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version"
OS Name: Microsoft Windows Server 2022 Datacenter
OS Version: 10.0.20348 N/A Build 20348 - Get-MpComputerStatus
AMEngineVersion : 0.0.0.0
AMProductVersion : 4.18.24040.4
AMRunningMode : Not running
AMServiceEnabled : False
AMServiceVersion : 0.0.0.0
AntispywareEnabled : False
AntispywareSignatureAge : 0
AntispywareSignatureLastUpdated :
AntispywareSignatureVersion :
AntivirusEnabled : False
AntivirusSignatureAge : 65535
AntivirusSignatureLastUpdated :
AntivirusSignatureVersion :
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What does it mean here?
Antivirus is Trend Micro Security
Could you post the screenshot of Antivirus?
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Here it is.
It is the same antivirus that is installed on another, older, AWS machine, with Windows Server 2012R2 ona r5.4xlarge, and Intel VTune is working find on this one.
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Thanks for providing detailed information and a comparison. According to the engineering team update, the root cause has been found, and the bug will be fixed in a future release. Thanks.
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Thanks for the info. Any idea about an approximate timeline for this release?
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2024.2.1 will fix the bug.
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You should see something like this - not necessarily CrowdStrike
2. Please share the output of the following command as well on all the systems: systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version"