Summary report missing CPU time information

[bruceh]

We are seeing intermittent missing CPU time information from the summary report.  What can cause this?

Compare these two reports for the same app on different machines (I removed the computer name from the report) and

CPU Time
Effective Time
Spin Time
Overhead Time
Total Thread Count
Paused Time

are missing from the one.

Thanks

[JaideepK_Intel]

Hi,

Thank you for posting in Intel Communities. 

Can you please answer the following questions:

• Processor details of both the machines.
• Sample reproducer and steps to reproduce it.
• To confirm, the analysis type on each machine. Have you selected additional options while profiling your application?
• Please attach self-checker logs by running the below command.

<Vtune_installation_directory\latest\bin64\vtune-self-checker.bat> for windows.
<Vtune_installation_directory\latest\bin64\vtune-self-checker.sh> for linux.

Thanks,

Jaideep

[JaideepK_Intel]

Hi,

Could you please share the details mentioned above? so we can reproduce your issue from our end.

Thanks,

Jaideep

[bruceh]

I'm afraid I cannot give you a working sample because that would require our product be included.

Analysis type is just vtune -c hotspots for both

We have not run any other options.

Both machines are the same:

Processor:  Intel(R) Xeon(R) E-2144G CPU @ 3.60GHz 3.60 GHz

Installed RAM: 16.0 GB

System type: 64-bit operating system, x64-based processor

Production machine is 

Windows 10 Pro for Workstations

Personal machine is 

Windows 10 Enterprise

Since this is intermittent on the production machine, I cannot be certain it would never happen on my personal development machine.  It hasn't yet.

vtune-self-checker log files are attached.

[JaideepK_Intel]

Hi,

Thank you for sharing the self-check logs. I assume you are not running the Vtune application as an administrator (missing data system). Please try to run the same analysis on Vtune as an administrator.

If the problem persists, please follow the steps below:

Launch the command prompt as an administrator and set Vtune environment variables with the below command.

<vtune_installtion_directory>\Intel\oneAPI\vtune\latest\vtune-vars.bat

The default installation directory is (C:\Program Files (x86)\Intel\oneAPI\vtune\latest\vtune-vars.bat)

1. Check dependencies with the below command:

C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\amplxe-sepreg.exe -c

2. Check the driver's status with the below command:

C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\amplxe-sepreg.exe -s

3. If any drivers are not installed properly, use the below command to install them:

C:\Program Files (x86)\Intel\oneAPI\vtune\latest\bin64\amplxe-sepreg.exe -i

If the issue still persists, please let us know.

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issues.

Thanks,

Jaideep

[JaideepK_Intel]

Hi,

If this resolves your issue, make sure to accept this as a solution. This would help others with similar issues.

Thanks,

Jaideep

[JaideepK_Intel]

Hi,

We assume that your issue is resolved. If you need any additional information, please post a new question as this thread will no longer be monitored by Intel.

Thanks,

Jaideep